Олексій

Oleksii Saida
IT Sales / Lead Generation Specialist (German & English)

Email: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Location: Vinnytsia, Ukraine

Summary
Sales and operations specialist with experience in outbound communication, client
interaction, and process coordination. Proven ability to handle high volumes of client
communication and convert interactions into business opportunities.

Currently transitioning into IT Sales, with strong motivation to grow in international B2B
environments.

Experienced in process optimization and automation initiatives, including bot-driven
workflow improvements.

Confident in English and German, comfortable communicating with international clients.
Experienced with CRM systems, SAP, and structured workflows.

Experience
Claims Management Specialist (German) — Nestlé (04/2025 – Present)

• Managed 100+ transport claims and 200+ additional cost cases monthly in an
international environment
• Communicated directly with partners in German and English to resolve operational and
financial issues
• Reduced incorrect carrier claims by ~70% through proactive communication and
clarification of requirements
• Initiated and owned development of a process automation solution (bot)
• Contributed to 0.38 FTE savings and ~40% reduction in claim processing time
• Owned and improved reporting processes (WOR/MOR)
• Continuously optimized workflows and improved team efficiency

Sales Manager (German) — TurboMango (12/2024 – 03/2025)

• Conducted ~80 outbound cold calls daily in B2B segment
• Identified client needs and qualified leads
• Generated 6–7 qualified leads per week through cold outreach
• Worked with CRM systems to manage pipeline
• Adapted communication approach to improve engagement
• Maintained consistency in a KPI-driven environment
• Maintained consistent outreach volume in a high-pressure sales environment

Project Assistant (German) — ADT Project Consulting (02/2023 – 11/2024)

• Coordinated communication between international stakeholders
• Supported project operations for a team of ~10 members
• Organized logistics for events and international trips
• Assisted in documentation and reporting
• Ensured smooth operational processes

Customer Support Manager (German) — EvoPlay (06/2022 – 02/2023)

• Handled multiple live chats (up to 5–6 simultaneously)
• Worked in a high-load environment
• Resolved customer issues related to payments and platform usage
• Maintained high response speed and quality

Skills
• Lead Generation & Cold Outreach
• Client Communication & Negotiation
• CRM & Pipeline Management
• Sales Qualification
• Process Optimization
• SAP, Excel
• Problem Solving

Languages
German — Professional working proficiency
English — Upper-Intermediate (B2), confident in spoken communication
Ukrainian — Native