Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17432703/

Work experience

Career break

from 06.2024 to 01.2026 (1 year 8 months)
Working on a personal project

Client service representative

from 08.2023 to 07.2024 (1 year)
Concentrix CVG International Sp. z o.o, Remote (IT)

1.Managed inbound and outbound customer interaction.
2.Assisted customers with account management, billing issues and technical support inquiries.
3.Used CRM platforms to log cases and ensure timely follow ups.
4.Achieved 95% customer satisfaction score through consistent service quality.
5.Improved customer retention by offering suitable service upgrades and solutions
6.Built strong product knowledge, contributing to higher conversion rates

Sales Associate

from 09.2022 to 05.2023 (9 months)
Alorica, Remote (Public and business services)

1.Provided customer support for international clients in fast-paced service environments.
2.Handled order processing, complaint resolution, and account updates.
3.Maintained 90% first contact resolution rate
4.Exceeded monthly sales targets by 15% through effective upselling and cross-selling techniques.
5.Consistently met KPIs for both customer satisfaction and sales performance.

Customer service manager

from 07.2021 to 04.2022 (10 months)
Foundever, Remote (Retail)

1.Assisted customers with service inquiries through chat and email support channel
2. Maintained accurate documentation of customer cases and resolutions.
3.Improved response efficiency by using structured templates for common enquiries.
4.Successfully completed internal customer service and communication training programs.

Career break

from 02.2020 to 05.2021 (1 year 4 months)
Working on a personal project

Career break

from 03.2019 to 01.2020 (11 months)
Relocation

Additional education and certificates

Customer Service Certification - HubSpot Academy

2024, 6 weeks

Diploma in Customer Service - Alison

2024, 6 months

CRM Fundamentals - Salesforce

2024, 4 weeks

Customer Support Training - Zendesk

2023, 2 weeks

Sales % Communication Training

2023, 4 weeks

Knowledge and skills

• Management of CRM
• Customer orientation
• Technical support for users
• MS Word
• MS Excel
• Effective communication
• Individual approach
• Negotiations with suppliers
• Customer retention
• Active sales
• Attentiveness
• Direct sales

Language proficiencies

English — fluent