Karina

Karina Fedorova
E-mail : [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Address: Odesa

Professional Summary
Highly motivated and detail-oriented professional with strong experience in education,
customer service, communication, and digital tools.
Demonstrated ability to work with international clients, manage educational programs,
provide high-quality customer support, and operate confidently in multilingual and digital
environments.

Possesses solid technical literacy, including Microsoft 365, advanced Excel usage,
Windows system knowledge, and 3D/visual software (Autodesk, Maya).
Known for strong organizational skills, adaptability, and a responsible, structured approach
to work.

Key Skills & Competencies
Office & Business Tools

● Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Teams)

● Advanced Excel (formulas, pivot tables, data analysis, reports)

● Document preparation, formatting, and data management

● Digital correspondence and professional email communication

Technical & Software Skills

● Confident Windows user (Windows 10/11)

● System navigation, file management, troubleshooting basics

● Autodesk software (basic–intermediate level)

● Autodesk Maya

● Understanding of digital workflows and technical documentation

Communication & Soft Skills

● Excellent verbal and written communication

● Client-oriented mindset

● Conflict resolution and problem solving

● Time management and multitasking

● Ability to work independently and in teams

● High attention to detail and responsibility

Languages

● French - B2

● English - B2

● Ukrainian - Native

● Russian - Native

Professional Experience
Oratorica — French Tutor

June 2022 – Present

● Planning and delivering structured French language lessons (online and offline)

● Developing educational materials and lesson plans

● Applying effective classroom and online lesson management practices

● Working with students of different age groups and skill levels

● Maintaining high student engagement and learning progress

Intellect — French Tutor

September 2021 – February 2022

● Conducted French language courses according to educational standards

● Prepared lectures, exercises, and assessment materials

● Managed classroom activities and student progress tracking

● Ensured high quality of educational delivery

AUTODOC — Customer Service Specialist

August 2020 – August 2021

● Worked in customer service and sales support department

● Handled customer requests via phone, email, and online channels

● Managed client relationships and resolved complaints and conflicts

● Processed FAQs and direct customer inquiries

● Supported social media requests and internal communication

● Maintained high customer satisfaction standards

Intellect — French Tutor

September 2017 – May 2020

● Delivered French language instruction to students

● Designed lesson plans and structured educational programs

● Applied effective classroom management techniques

● Demonstrated strong pedagogical and organizational skills

BORSUK CAMP — Camp Counselor

August 2022

● Supervised children and ensured safety during camp activities

● Assisted in planning and organizing educational and recreational activities

● Supported children with individual needs

● Completed special training programs for child supervision and care

Education
Master’s Degree

Odesa I. I. Mechnikov National University
September 2017 – December 2018

Bachelor’s Degree

Odesa I. I. Mechnikov National University
September 2013 – June 2017

Certifications & Additional Training

● BFCI Biarritz French Courses Institute — Attestation de formation (2015)

● Internship — French School №10 (2017)

● Alliance Française — French Language Certificate (B2 level)

Interests
Drawing and creative activities, Travelling, Sports, 3d Model