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Customer support representative
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Customer Support Representative | Customer Service Specialist | Client
Support
[
Summary
Customer-focused specialist with 5+ years of experience in client-facing roles within the hospitality
industry. Experienced in handling customer inquiries, booking management, and maintaining service
quality. Comfortable working with CRM systems and internal platforms. Organized, detail-oriented, and
adaptable to fast-paced environments.
Details
Work Format: Remote /Hybrid (fully equipped for remote work, including during power outages)
Employment Type: Full-time /Part-time /Contract /Project-based
Schedule: Shift-based /Flexible /Full-time
Night Shifts: Up to 20% of total working days per month
Salary Expectations: Negotiable
Availability to Start: Immediately
Professional Experience
Senior Administrator, Hotel - 100 rooms 03/2020 – 09/2025
Handled daily customer requests and ensured smooth service operations
• Kyiv, Ukraine
Coordinated communication between departments to support timely service
•
delivery
Maintained accurate records in internal systems
•
Supported service quality and contributed to high customer satisfaction (8.5–
•
9.0/10)
Assisted in resolving complex customer inquiries when needed
•
Administrator, Hotel - 100 rooms 04/2016 – 04/2024
Processed bookings and customer requests
• Kyiv, Ukraine
Communicated with guests via phone and email
•
Ensured accurate data entry and documentation
•
Supported daily front-desk operations
•
Languages
English (B2) Ukrainian (Native) Russian (Fluent)
Tools & Systems
CRM /Internal Support Systems
•
Booking Platforms (Booking, Airbnb, Expedia)
•
Email & Chat Support Tools
•
Google Workspace (Gmail, Docs, Sheets)
•
Task & Project Management Tools (Trello, Asana, Jira, Notion)
•
Video Conferencing Tools (Zoom, Google Meet)
•
Skills
Customer Support & Communication Order Processing
Issue & Complaint Resolution Attention to Detail
Multitasking Time Management
Process Coordination
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The candidate's resume is posted at https://www.work.ua/resumes/17451552/