Богдана

Bohdana Smorzhaniuk
Email: [open contact info](look above in the "contact info" section)
Mobile Phone: [open contact info](look above in the "contact info" section)
Location: Dorridge, Solihull.
Fluent in English, Ukrainian and Russian.

PROFESSIONAL SUMMARY
An enthusiastic, hardworking, friendly individual who enjoys being part of a team. Able to work
on own initiative and can demonstrate high levels of motivation. Possess excellent interpersonal
communication skills and the ability to develop and maintain good working relationships. My
capacity to multitask and take on additional responsibilities has been recognised in all my roles
to date. I have residency in the UK with permission to work.

WORK HISTORY
Call Center Representative
November 2024 – Present
Contract – Neosystem company – UK (remote)
● Handling high call volumes with accuracy and efficiency for optimum productivity.
● Sending emails to existing clients to answer enquiries and promote our services to
potential clients.
● Working towards call targets and KPIs, specifically reaching up to 140 daily outcoming
calls to customers.
● Looking through websites like Apollo, Discover, and Snov.io to find new leads and
accountable individuals.
● Reporting to higher management while also completing Excel tasks.

Front of House
April 2024 – July 2024
Temporary – Liberty Leisure Centre – Solihull, UK (on-site)

• Greeting and assisting customers.
• Taking customers’ orders from behind the bar.
• Keeping the working space clean and tidy throughout the day.
• Restocking and replenishing bar inventory and supplies
before shifts.
• Covering other areas if required.
Front of House
October 2023 – March 2024
Contract – Greswolde Arms – Knowle, Solihull, UK (on-site)
• Taking customers’ orders accurately and efficiently.
• Maintaining a clean and organised dining area.
• Handling cash and credit card transactions.
• Preparing drinks according to company standards.
Cleaner
April 2023 – October 2023
Part-time – Servest Cleaning Company – Solihull, UK (on-site)
• Dusting, sweeping, vacuuming, and mopping surfaces in the office area.
• Refilling and restocking cleaning supplies and toiletries (hand wash, toilet paper, paper
towels)
• Maintaining cleaning products and ordering new supplies when necessary
• Conducting monthly disinfection and deep cleaning
Call Centre Agent
October 2022 – December 2022
Temporary – Bionerica Company – Ivano-Frankivsk, Ukraine (hybrid)
• Answering customer queries, using prepared scripts for frequently asked questions
where appropriate.
• Providing information about a product or service.
• Finding potential customers utilising internet services.
• Receiving orders and making sales.
Sales Assistant
April 2022 – September 2022
Temporary – Shoe Retail Store ‘’Season’’ – Ivano-Frankivsk, Ukraine (on-site)
• Helping customers find products they are looking for.
• Handling payments for purchases.
• Using the necessary script to improve sales.
• Alerting customers to any special offers.
• Providing information about the features, quality, and
availability of different products.
Waitress
June 2021 – February 2022
 Permanent – Lounge Bar ‘’Franklin’’ – Ivano-Frankivsk, Ukraine (on-site)
• Taking customers’ orders.
• Greeting and assisting customers in a friendly and professional manner.
• Handling cash and credit card transactions.
Factory Worker
March 2020 – December 2020
Contract – Cable Systems Manufacturer ‘’Carpathians’’ – Ivano-Frankivsk, Ukraine
• Monitoring production and carrying out basic testing and quality checks.
• Assembling goods on a production line.
• Storing goods and raw materials in the factory or warehouse.

EDUCATION HISTORY
Associate Degree (College of Further Education)
September 2016 – March 2019
Tourism Management
Financial and Cooperative College, Ivano-Frankivsk, Ukraine

REFERENCES
Sam Russell, Area Manager
Contact Info: [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
Harry Smith, Assistant Manager
Contact Info: [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)