Богдан

Bohdan PROFILE
Customer-oriented professional with
Koshelev hands-on experience in client
communication, account management,
and CRM systems. Skilled in resolving
issues, maintaining long-term client
relationships, and ensuring smooth
service processes. Experienced in
working with financial documentation,
automotive service coordination, and
digital management systems (including
1C and CRM platforms). Strong
communicator with a solution-focused
mindset and ability to stay calm
under pressure.
[open contact info](look above in the "contact info" section) Dedicated to delivering high-quality
[open contact info](look above in the "contact info" section) customer experience and building
trust through professionalism and
Ivano-Frankivsk, Ukraine efficiency.
[open contact info](look above in the "contact info" section)
lev-44738836b EDUCATION
Master's degree, Simon Kuznets
Kharkiv National University of
SKILLS Economics
Customer Support & 08/2023 – 12/2024 | Kharkiv, Ukraine
Client Care Comprehensive knowledge of social
•

communication techniques, including
CRM Systems (1C) media studies, public relations,
Conflict Resolution and intercultural communication
In-depth understanding of
Remote Client
•

international relations theory and
Management practice, focusing on diplomatic
Process Coordination strategies and global policy
analysis
Time Management &
Multitasking Bachelor's degree, Simon Kuznets
Kharkiv National University of
Fast Learning &
Economics
Adaptability
08/2019 – 06/2023 | Kharkiv, Ukraine

LANGUAGES
PROFESSIONAL EXPERIENCE
English - Intermediate &
Upper Intermidiate ALLIANCE-IF SKODA,
Sales & Client Relations Specialist
Ukrainian - Native 08/2025 – Present
Ivano-Frankivsk, Ukraine
INTERESTS Consult customers on what services
•

and parts are necessary, explaining
Bodybuilding
value, urgency, and long-term
English language improvement benefits;
Communicate directly with clients
Technology and digital tools
•

regarding vehicle diagnostics,
Politics and diplomacy maintenance, and repair needs;
Create invoices and manage
•

financial documentation using 1C
(advanced user);
 Upsell additional services and
•

spare parts based on client needs
and vehicle condition;
Order spare parts and coordinate
•

logistics to ensure timely service
delivery;
Deliver post-service
•

recommendations, building trust and
repeat business;
Maintain a professional client
•

experience, consistently receiving
positive feedback.
Freelance, Remote Fitness Coach
10/2023 – Present
Ivano-Frankivsk, Ukraine
Sell personalized coaching services
•

to international clients;
Conduct online consultations and
•

follow-up calls;
Create customized training programs
•

based on client goals;
Maintain long-term client
•

relationships and retention;
Communicate clearly, motivate
•

clients, and handle objections.