Ганна

HANNA PODOLIAN
📞 Phone: [open contact info](look above in the "contact info" section)
✉Email: [open contact info](look above in the "contact info" section)

Professional Summary
Performance-driven professional with experience in pricing analysis, database management,
and customer support operations. Skilled in monitoring competitor pricing, organizing data,
and delivering high-quality customer service through chat, email, and phone. Known for strong
multitasking abilities, attention to detail, and excellent communication skills in fast-paced
environments.

Work Experience
Customer Support Manager
Devoop | 2023 – Present

 Provide customer support via live chat, email, and phone.
 Resolve customer issues efficiently while maintaining high satisfaction levels.
 Manage multiple tasks and customer inquiries simultaneously.
 Assist with daily operations of the customer support team.

Price Collection Specialist
Avolta, Spain | 2021 – 2023

 Maintained and updated pricing databases.
 Monitored competitor pricing and organized market data.
 Conducted basic pricing analysis to identify trends.
Skills
Customer & Communication

 Customer Service
 Conflict Resolution
 CRM Systems
 Excellent Written & Verbal Communication

Technical

 MS Office
 Database Management
 Computer Literacy

Professional

 Multitasking
 Time Management
 Problem Solving
 Analytical Thinking
 Strategic Thinking
 Attention to Detail

Education
The Mombasa Academy
A-Levels / Complete Middle Education

Languages
 English: Native
 Russian: Fluent
 Spanish: Pre-Intermediate

Personal Qualities
Team-oriented • Detail-focused • Stress-resistant • Disciplined • Flexible • Positive attitude