Ганна

HANNA PODOLIAN
📞 Phone: [open contact info](look above in the "contact info" section)
✉Email: [open contact info](look above in the "contact info" section)

Professional Summary
Performance-driven professional with experience in pricing analysis, database management,
and customer support operations. Skilled in monitoring competitor pricing, organizing data,
and delivering high-quality customer service through chat, email, and phone. Known for strong
multitasking abilities, attention to detail, and excellent communication skills in fast-paced
environments.

Work Experience
Customer Support Manager
Devoop | 2023 – Present

Provide customer support via live chat, email, and phone.
Resolve customer issues efficiently while maintaining high satisfaction levels.
Manage multiple tasks and customer inquiries simultaneously.
Assist with daily operations of the customer support team.

Price Collection Specialist
Avolta, Spain | 2021 – 2023

Maintained and updated pricing databases.
Monitored competitor pricing and organized market data.
Conducted basic pricing analysis to identify trends.

Skills
Customer & Communication

Customer Service
Conflict Resolution
CRM Systems
Excellent Written & Verbal Communication

Technical

MS Office
Database Management
Computer Literacy

Professional

Multitasking
Time Management
Problem Solving
Analytical Thinking
Strategic Thinking
Attention to Detail

Education
The Mombasa Academy
A-Levels / Complete Middle Education

Languages
English: Native
Russian: Fluent
Spanish: Pre-Intermediate

Personal Qualities
Team-oriented • Detail-focused • Stress-resistant • Disciplined • Flexible • Positive attitude