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Work experience

Customer Acquisition Specialist

from 02.2023 to now (1 year 3 months)
Sonic Auto Transportation, Costa Mesa, CA (Транспорт, логістика)

Specializing in new customer acquisition, quote calculation, and price justification through private consultations. Expert in generating new contracts, ensuring accuracy and validation of information, and maintaining a high success rate in contract acquisition.

Customer Acquisition and Maintenance:

•Strategically acquired and onboarded new customers through effective communication and personalized consultations.
•Nurtured and sustained customer relationships by providing ongoing support, ensuring customer satisfaction and retention.

Quote Calculation and Price Justification:

•Conducted detailed quote calculations and justified pricing strategies through private discussions with potential customers.
•Utilized a consultative approach to transparently communicate value propositions and address customer inquiries.
•Demonstrated precision in bookkeeping, maintaining accurate financial records, and ensuring compliance with accounting standards.
•Executed financial transactions with attention to detail, contributing to the overall integrity of financial data.

Contract Generation and Information Validation:
•Successfully generated new contracts, ensuring accuracy, completeness, and adherence to company policies.
•Implemented rigorous information validation processes to minimize errors and enhance contract reliability.
•Averaged 50-60 new contracts signed per month, representing approximately 20-25% of leads generated through cold calls.
•Achieved a dispatch rate of 70-80%, demonstrating efficiency in contract execution and fulfillment.

Outbound Business Development Representative

from 09.2016 to 12.2019 (3 years 3 months)
Vitality Real Estate, Melbourne, AU (Нерухомість)

Proven success in cold calling and cultivating relationships with both business and residential real estate prospects. Instrumental in appointment setting for real estate agents, conducting regular follow-ups.

Cold Calling and Prospecting:

•Executed targeted cold calling strategies to engage potential clients in both business and residential real estate sectors.
•Successfully identified and pursued new business opportunities, consistently expanding the customer base.

Appointment Setting:
•Facilitated seamless appointment setting for real estate agents by effectively communicating the value proposition and benefits of the services.
•Coordinated schedules and ensured optimal timing for client-agent meetings, contributing to increased agent productivity.

Client Relationship Management:

•Established and maintained positive relationships with clients through regular follow-ups and personalized communication.
•Addressed client inquiries promptly and provided information to facilitate informed decision-making.


https://vitalityrealestate.com.au/

Territory Development Manager/Sales Representative

from 06.2012 to 03.2016 (3 years 9 months)
OsseoDental, Melbourne, AU (Медицина, охорона здоров'я, аптеки)

Instrumental in establishing and expanding a territory from inception to a client base of approximately 140. Achieved through strategic relationship-building, effective sales practices, and collaboration with key industry partners.

Client Relationship Management:

•Cultivated and nurtured relationships with a diverse clientele, fostering trust and loyalty.
•Demonstrated a customer-centric approach, addressing client needs and ensuring high satisfaction levels.

Sales Expertise:
•Implemented successful sales strategies that resulted in consistent business growth.
•Leveraged persuasive communication and negotiation skills to secure new clients and drive up sales within the existing customer base.

Customer Support and Documentation:
•Provided comprehensive customer support, resolving issues promptly and maintaining a high level of client satisfaction.
•Meticulously managed documentation, ensuring accuracy and compliance with company standards.

Event Coordination:
•Organized and executed seminars and conferences to enhance brand visibility and engage with potential clients.
•Collaborated with internal teams to create impactful presentations and materials for events.
•Established and maintained collaborative relationships with key industry players, including 3M, Heraeus Kulzer, Veden Dental Labs, and ClearSmileAligner.
•Coordinated joint efforts with sales departments of partner organizations to maximize mutual business opportunities.


https://www.osseogroup.com.au/

Executive Chauffeur

from 08.2009 to 03.2012 (2 years 7 months)
Leo Limousine, Chicago, IL (Транспорт, логістика)

Selected to exclusively serve top corporate clientele, including distinguished members of the Motorola and John Lang Lasalle executive leadership teams.

Client Relationship Management:

•Delivering exceptional chauffeuring services with a focus on professionalism, discretion, and attention to detail.
•Cultivating strong relationships with clients, including executives from Motorola and John Lang Lasalle, by ensuring a seamless and personalized experience.

VIP Service Provision:
•Providing premium chauffeur services to high-profile clients, catering to their unique needs and preferences.
•Demonstrating the utmost professionalism and confidentiality in all interactions with VIP clientele.

Effective Communication:
•Maintaining clear and open communication to understand and anticipate the specific requirements of each client.
•Adapting service delivery to align with the preferences and expectations of corporate executives.

Logistical Expertise:
•Ensuring punctual arrivals and departures, navigating diverse routes, and adapting to dynamic schedules to meet the demands of high-ranking executives.
•Managing logistical details with precision to enhance the overall experience for clients.

Lead Maintenance Technician/ Maintenance Supervisor

from 01.2005 to 06.2009 (4 years 5 months)
IPCC - International Precision Components Corporation, Lake Forest, IL (Хімічна промисловість, фармацевтика)

Promoted within two years from a regular maintenance position to lead the maintenance team responsible for 40+ plastic injection molding machines, including Demag and NegriBossi models.

Technical Expertise:

•Proficient in maintaining and troubleshooting a diverse range of machinery, specializing in hydraulic, pneumatic, and chemical treatment systems.
•Demonstrated expertise in the repair, setup, calibration, and routine maintenance of factory equipment.

Supervision and Leadership:
•Successfully managed a team of five technicians in a demanding 24/7 operational environment.
•Provided guidance and supervision, ensuring efficient workflow and adherence to safety protocols.

Process Optimization:
•Implemented strategic maintenance plans, resulting in increased machine efficiency and reduced downtime.
•Spearheaded initiatives to enhance overall equipment effectiveness (OEE) through proactive maintenance strategies.

Collaboration and Communication:
•Effectively communicated with cross-functional teams to coordinate maintenance schedules, minimizing disruptions to production.
•Collaborated with production and engineering teams to address and resolve technical challenges, contributing to seamless operations.

https://ipcclakeforest.com/

Education

Ternopil Ivan Puluj National Technical University Member Of European University Association

Mechanical Engineering, Ternopil
Higher, from 2018 to 2022 (4 years)

Магістр

Additional education and certificates

Shepetivka medical college - Dental Technician Diploma

2001, 2 years

Knowledge and skills

Language proficiencies

English — fluent

Additional information

I quickly develop rapport with customers. Huge experience working with English speaking customers both online and in person. Life motto "Just do it".
Fluent English, Ukrainian, Russian.