Неля

Nelia Gladysh
Jewelry & E-commerce Specialist | Luxury Authentication | Digital Content Creator
McKinney, TX | [open contact info](look above in the "contact info" section) | 773-715-5457 | LinkedIn / Portfolio Links

Professional Summary
Dynamic professional with 10+ years of experience across luxury retail, e-commerce, and office operations.
Recognized as a professional jewelry and portrait photographer, with proven expertise in product
photography, retouching, and creative digital content development. Skilled in authentication, appraisals, and
customer engagement, combined with strong abilities in inventory management, project coordination, and
office administration. Proven record of driving 30%+ sales growth through optimized listings, SEO
strategies, and digital marketing. Multilingual in English, Ukrainian, and Russian. Seeking opportunities in
office administration, operations, customer success, or e-commerce.

Core Competencies
• Business & Office Operations: Scheduling, bookkeeping, inventory management, project coordination,
team leadership
• Customer Engagement & Sales: Client relations, conflict resolution, upselling, B2B wholesale, CRM
software (Salesforce, HubSpot)
• E-commerce & Digital Marketing: Shopify, SEO optimization, product listings, analytics, Google tools,
email & social media campaigns
• Content Creation & Photography: Jewelry & portrait photography, Adobe Photoshop, Canva, video
editing, copywriting
• Languages: English (Fluent) | Ukrainian (Fluent) | Russian (Fluent)

Professional Experience
Eaton Custom Jewelers – Plano, TX
Jewelry Specialist / Authenticator / Digital Content Creator | Oct 2024 – Present
• Conduct jewelry appraisals using BriteCo software for client and insurance needs.
• Streamlined product database and descriptions, reducing listing errors by 20%.
• Produced professional photography and digital content, increasing online engagement across multiple
platforms.
• Provided personalized customer service, strengthening client loyalty and repeat business.
Dr. Gold Jewelry & Diamonds – Addison, TX
Manager / eBay Specialist / Jewelry Photographer | Oct 2020 – Sept 2024
• Managed day-to-day business operations including inventory, scheduling, and wholesale coordination.
• Oversaw e-commerce sales and optimized online listings, increasing sales by 25% through improved
photography and keyword strategies.
• Handled B2B wholesale accounts and cultivated long-term business relationships.
• Delivered high-touch customer support, resolving issues effectively and improving client satisfaction
ratings.
Exquisite Jewelers – Palatine, IL
Jewelry Specialist / Store Manager / E-commerce Manager | Oct 2015 – Aug 2020
• Directed daily store operations including staff scheduling, cash handling, and customer service,
ensuring smooth retail performance.
• Managed e-commerce sales on eBay and other platforms, achieving a consistent 20% YoY sales
growth through optimized listings, professional photography, and SEO-driven descriptions.
• Cultivated and maintained B2B and wholesale partnerships, expanding company reach into new
markets.
• Designed and executed digital content strategies (product descriptions, photography, and promotions)
that boosted online engagement and drove sales.
• Enhanced inventory accuracy and reporting by implementing improved tracking systems in Excel.
• Trained and supervised team members in product knowledge, sales techniques, and customer service
excellence.
• Represented the company at major industry events including JCK Las Vegas and Miami jewelry shows,
building vendor relationships and staying ahead of market trends.
Amruss Home Improvement Company – Wheeling, IL
Office Manager | Jul 2013 – Oct 2015
• Oversaw scheduling, appointment coordination, and project documentation for a busy construction
office.
• Maintained accurate bookkeeping and financial reporting, ensuring compliance and efficiency.
• Provided professional client service, managing phone and email communications to support company
growth.
• Improved internal workflows by creating organizational systems that saved time and reduced errors.

Education
Kyiv National University of Culture and Arts – Ukraine
Bachelor’s in Economics & Management | 2007 – 2011

Technical Skills
• Office & Productivity: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Google Workspace,
Microsoft Teams, Zoom
• E-commerce & Business: Shopify, eBay Seller Hub, Salesforce, HubSpot CRM, Trello, Asana, POS
systems
• Digital Marketing: SEO, Google Analytics, Social Media Ads (Instagram, TikTok, Facebook), Email
Campaigns
• Design & Photography: Adobe Photoshop, Canva, Video Editing (CapCut, Adobe Premiere), Product &
Portrait Photography
• Operations & Data: Inventory Management Systems, Data Entry, QuickBooks, CRM Tools, Database
Management