Talent

TALENT ZIVAI CHIRAMBWI
Kyiv, Ukraine | Open to Remote Roles | [open contact info](look above in the "contact info" section) | Telegram: @Talent_Z

Dear Hiring Manager,
I am writing to express my interest in Sales, Sales Leadership and Customer Success opportunities within your
organization. With over six years of experience supporting international clients across the United States, Europe,
Canada and Australia, I bring a strong combination of sales performance, team leadership, customer relationship
management, and operational efficiency.
I was promoted to Team Lead at Supplaux, a role I have held for the past nine months and continue to hold to date.
I oversee a team of 30 cold-calling sales managers, managing everything from hiring, coaching and onboarding to
lead allocation, quality control, daily report validation and performance reporting to senior leadership. I also
introduced AI-assisted call verification and grading, and use AI to draft management reports, making our quality
control faster and more consistent. Having built a strong track record and grown into leadership, I am now looking
for a new challenge where I can make a greater impact.
Before moving into leadership, I worked as a Sales Development Representative at Supplaux and as a sales Manager
working with US-based clients. In those roles I managed the full sales cycle, from lead generation and qualification
to closing and post-service follow-ups, handling high-volume pipelines through calls, email, and chat. My experience
includes night shifts aligned with US and Canadian time zones, allowing me to effectively support American
clientele.
Previously, I worked in the EdTech sector, where I sold educational programs to US customers and used CRM
systems such as Zoho and CallHippo to manage and optimize sales processes. I developed strong skills in objection
handling, needs analysis, and consultative selling, all of which contributed to improved conversion rates and
customer satisfaction. Beyond sales, I have held roles in customer support and project coordination, strengthening
my ability to resolve client issues, streamline workflows, and support team performance.
What sets me apart is my ability to combine strong communication skills with a results-oriented mindset, and to
lead people as well as close deals. I understand the expectations of US and European markets, and I am confident in
my ability to represent your brand professionally while delivering measurable results.
I would welcome the opportunity to contribute to your team and help drive growth through exceptional customer
experiences, sales performance and strong team leadership. I am available for an interview at your convenience
and can start immediately.

Thank you for your time and consideration.

Kind regards,
Talent Zivai Chirambwi

[open contact info](look above in the "contact info" section) | Telegram: @Talent_Z

TALENT ZIVAI CHIRAMBWI
Kyiv, Ukraine | Open to Remote Roles [open contact info](look above in the "contact info" section) | Telegram: @Talent_Z
SALES TEAM LEAD | SALES & CUSTOMER SUCCESS SPECIALIST
Results-driven Sales Team Lead and Customer Success professional with 6+ years of experience in high-performance
international environments (US, EU, Canada, Australia). Currently leading a team of 30 cold-calling sales managers,
with a proven record in closing sales, raising conversion rates, coaching high-performing teams and delivering
exceptional customer experiences across B2B and B2C markets.
Skilled in CRM systems, lead generation, objection handling, quality control and client retention, with a strong
ability to manage high-volume pipelines, drive accountability and consistently exceed targets. Early adopter of AI
tools to improve call quality assurance and reporting. Comfortable working night shifts aligned with US-based
clients.

CORE COMPETENCIES
• Leadership: Team Leadership & People Management, Hiring & Onboarding, Coaching & One-on-Ones, Performance
Management
• Sales: Sales Closing & Revenue Generation, Cold Calling, Lead Qualification & Pipeline Management, Objection
Handling & Negotiation
• Customer Success: Retention Strategy, Client Communication (Phone, Email, Chat)
• Operations & Tech: Quality Control & Risk Analysis, AI-Assisted Call Grading & Reporting, CRM (Zoho, Booking Koala,
Lead Connector, Vici Dialer), Excel & Google Sheets Reporting, Process Optimization
Languages: English (Fluent / Native), Russian (Beginner), Ukrainian (Beginner)

PROFESSIONAL EXPERIENCE

Team Lead, Cold Calling Sales Team
Promoted | 9 months to date | Present
Supplaux (USA Market, Nationwide) | B2B | Construction & Home Improvement
Promoted to lead a team of 30 cold-calling sales managers. Responsible for team performance, quality, compliance and
people management.
• People management: Full hiring cycle including interviews and selection; disciplinary actions; approval of leave, sick
days and days off
• Coaching & onboarding: Onboard and coach new and existing managers to raise call quality, pitching and closing
performance
• Lead allocation: Assign and distribute leads across the team via Excel sheets to balance workload and maximize
conversion potential
• Quality control: Analyze QC results, identify threats and risks, and implement solutions that protect performance
and standards
• Integrity & compliance: Spot policy violations and cheating, protecting the accuracy of team results
• AI-driven innovation: Upgraded the technical side of QC by using AI to verify and grade calls, and to draft
management reports from the information leadership requires
• Performance oversight: Validate daily reports and monitor every manager's activity throughout the shift
• Team coordination & communication: Run team meetings and one-on-ones; report regularly to leadership and
management

Sales Development Representative Jan 2026
Supplaux (USA Market, Nationwide) | B2B
• Ran high-volume outbound prospecting, making 200+ cold calls daily to General Contractors, Painters, Interior
Designers and Remodeling Professionals across the US
• Generated qualified leads and new business by promoting wallpaper installation subcontracting services
• Managed multi-channel outreach (calls, SMS, email) to keep prospects engaged and moving through the pipeline
[open contact info](look above in the "contact info" section) | Telegram: @Talent_Z

• Scheduled appointments between prospects and senior account managers, contributing to increased deal closures
• Used Grasshopper, Svoi, Vici Dialer, Outlook and a custom-built CRM to track interactions and manage pipelines;
maintained accurate records and tasks
• Monitored active projects post-sale, gathering client and contractor feedback to improve service delivery and
strengthen relationships
• Collaborated with operations and installation teams for smooth project execution; took part in weekly sales training
and performance reviews

Sales Manager / Dispatcher 2025
Natural Cleaning Experts LLC & Irene Cleaning Service (USA Market) | B2B & B2C | Night Shift
• Managed the end-to-end sales cycle for home and Airbnb cleaning services in the Texas market
• Converted inbound and outbound leads into paying customers through objection handling and structured follow-ups
• Coordinated daily operations by dispatching teams and ensuring efficient service delivery
• Maintained high customer satisfaction through post-service follow-ups and issue resolution
• Handled multi-channel communication in a fast-paced environment using Thumbtack, Booking Koala, Lead
Connector and WhatsApp

Sales Manager (EdTech, US Market) 2024 – 2025
SKELAR, Brighterly | B2B & B2C | Night Shift
• Sold educational products (Math & ELA programs) to US-based clients
• Handled high-volume outbound calls and follow-ups via Zoho CRM and CallHippo
• Improved conversion rates through strong needs analysis and personalized sales approaches
• Managed the full sales funnel: lead generation, qualification, closing and retention
• Collaborated with internal teams via Slack and Respond.io to streamline communication
Sales Manager & Project Coordinator 2021 – 2024
Refund Guide, Kyiv
• Led sales operations across European, Canadian and Australian markets
• Recruited, trained and supervised team members, improving overall team performance
• Managed lead distribution and consistent follow-ups to maximize conversions
• Analyzed campaign performance and optimized strategies for better ROI
• Oversaw internal operations including HR coordination and payroll support
Customer Support Representative 2019 – 2021
IEMT Funds (Remote)
• Delivered professional support for financial services clients across the EU and Australia
• Resolved complaints efficiently, improving client satisfaction and retention
• Assisted with transactions (deposits, withdrawals) and account queries; kept detailed records of interactions and
escalations

Translator & Account Manager 2018 – 2020
Victoria Brides (USA & European Market)
• Managed high-volume client communications across international users and facilitated relationship-building
between clients
• Handled payments, account activity and engagement optimization in fast-paced messaging environments
Sales Manager & Customer Support Representative 2016 – 2017
O-Invest, Kyiv
• Conducted cold outreach, managed CRM pipelines and closed deals across South Africa, Malaysia and Europe
• Delivered customer support via phone, email and chat; assisted with reporting and sales performance tracking

[open contact info](look above in the "contact info" section) | Telegram: @Talent_Z

Native English Tutor (Corporate Training) 2016
Yappi Corporate, Kyiv
• Delivered corporate English training for professionals, including programs with international and embassy-linked
organizations

EDUCATION
Diploma in General Medicine | O.O. Bogomolets National Medical University | 2016 – 2023
Computer Programming & Engineering | Pace College, Zimbabwe | 2022 – 2023
Java, HTML, JavaScript, Web Development, Data Analysis

ADDITIONAL VALUE
• Proven ability to lead and develop large sales teams while staying hands-on with quality and results
• Experienced with American clients and business culture; comfortable with night shifts and remote global teams
• Strong multitasking in high-pressure environments; tech-savvy, quick to adopt new tools including AI

REFERENCES
Available upon request

[open contact info](look above in the "contact info" section) | Telegram: @Talent_Z