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Work experience

COO

from 07.2025 to now (9 months)
Qvantel Ukraine, Київ (IT)

I am responsible for the Managed Services of the Digital BSS, an umbrella solution including E///, Qvantel, Enhancesys, and Loxysoft modules, for the customer Kyivstar.
Main responsibilities and achievements: secured the transition of the Digital Managed Services project for Kyivstar from E/// to Qvantel while keeping the critical team and maintaining a high contractual SLA level, executed infrastructure optimization projects that reduced operational costs and adapted MS processes to fit the company structure.

COO

from 04.2022 to 05.2025 (3 years 2 months)
Ericsson Ukraine, Київ (Телекомунікації, зв'язок)

I was the Managed Services Chief Operating Officer for the Digital BSS 0.6 version, an umbrella solution including E///, Qvantel, Enhancesys, and Loxysoft modules, for the customer Kyivstar.
Main responsibilities and achievements: fulfilled a smooth cutover for DBSS Phase 1 and 2 solution (covering more than 23 million prepaid subscribers and 4.5 million postpaid subscribers, including B2B), provided Digital Managed Services for customer (Kyivstar) compliance with contractual SLA for all KPIs, stabilized the system by reducing high-severity incidents (from 1-2/week to 0-1/month), managed over 100 staff (including the embedded Kyivstar's team), took over support/development contracts with 3PPs, decommissioning Legacy systems, optimized IT processes (between MS team, customer and partners), delivered more than 100 major ADM CR/projects, passed all SOC Audit Controls without deficiencies, prepared the budget every year with quarterly reviews and alignment with management, focused on the First Major Upgrade implementation.

Operational manager

from 02.2017 to 03.2022 (5 years 2 months)
Ericsson Ukraine, Київ (Телекомунікації, зв'язок)

I was responsible for Legacy Managed Services of 34 BSS systems for the customer Kyivstar, as well as Digital Managed Services for the DBSS 1.0 and 0.6 versions, which are umbrella solutions involving E///, Qvantel, Enhancesys, and Loxysoft.
Main responsibilities and achievements: Provided of Legacy Managed Services for customer (Kyivstar) compliance with SLA for all KPIs, creating and developing of MS team, Acted as MSCOO for Legacy MS in two areas: Operational and ADM, migration and launching of the Digital MS for 0.6 and 1.0 version of BSS, 4G implementation.

Керівник сектору

from 05.2012 to 01.2017 (4 years 9 months)
Київстар, Київ (Телекомунікації, зв'язок)

Head of sector support billing systems of contract subscribers.
Responsibilities: billing system for contract customers, payment GW system, CRM for b2b.
Main achievements: Migration of contract subscribers of Golden Telecom to IS Kyivstar, implementation of the FMS services, 3G implementation.

Керівник сектору

from 10.2011 to 03.2012 (6 months)
Київстар, Київ (Телекомунікації, зв'язок)

Head of BSS sector.
Responsibilities: billing system of fixed services GTU, CRM for b2b, payment GW, statistics download Internet channels and data, printing system of accounts, formation and registration of tax invoices.
Main achievements: migration mobile contract subscribers URS to IS Kyivstar, creation of a single business process inclusion and maintenance of fixed communication subscribers.

Керівник департаменту

from 03.2009 to 09.2011 (2 years 7 months)
Golden Telecom of Ukraine and URS, Київ (Телекомунікації, зв'язок)

Head of BSS Operations Department.
Responsibilities: CRM, unified system of reception of payments, calculation of dealer commissions, interaction with content providers, monitoring and analysis of the distribution, statistics download of Internet channels and data, printing system of accounts, formation and registration of tax invoices.
Main achievements: migration FTTB customers to a centralized solution VimpelCom, migration of TTC customers to IS Golden Telecom, implementation of the process of interaction with the contractor AT Consulting to provide 3-Layer support for VimpelCom systems.

Керівник сектору

from 05.2007 to 03.2009 (1 year 11 months)
Golden Telecom of Ukraine, Київ (Телекомунікації, зв'язок)

Head of the Sector for Implementation and Support of Information Systems.
Responsibilities: CRM, Business Process Automation Module, provisioning module, financial and commercial reporting (Oracle Discoverer).
Main achievements: Implementation of SLA for services in Golden Telecom, implementation of FTTB services.

Фахівець інформаційних технологій

from 07.2003 to 08.2006 (3 years 2 months)
Golden Telecom of Ukraine, Київ (Телекомунікації, зв'язок)

Support IS Specialist.
Responsibilities: CRM, Business Process Automation Module, provisioning module, testing of developed software, acceptance of new versions of the system modules, user support, setting tasks to develop.
Creating an adaptation program for new employees and training them.
Main achievements: implementation of BP automation system (WorkOrder), creation and configuration catalog of services in CRM.

Фахівець інформаційних технологій

from 09.2002 to 07.2003 (11 months)
Golden Telecom of Ukraine, Київ (Телекомунікації, зв'язок)

Specialist in the integrity and consistency of data in information systems
Control of data integrity in information systems.
Creation of operating reports (SQL request in Oracle).
Analysis of the causes of incorrect information, the development of recommendations for corrective.

Фахівець технічної підтримки

from 04.2000 to 09.2002 (2 years 6 months)
Golden Telecom of Ukraine, Київ (Телекомунікації, зв'язок)

Technical Support Specialist Svit Online users.
Technical support services to dial-up access to the Internet.

Education

National Technical University of Ukraine (Kyiv Polytechnic Institute)

Department of Telecommunications, Київ
Higher, from 1994 to 2000 (6 years)

Master's degree with honors in the specialty "Technology and Telecommunications Equipment".

Kiev Radio Mechanical College "KRMT"

Associate's degree with honors in the specialty "Radio engineering management system", Київ
Specialized secondary, from 1990 to 1994 (4 years)

Additional education and certificates

ARIS methodology and tools, process organization theory

2003

Fundamentals of the ITIL - the IT organization principles - units of the Company

2003

The universal process of development , IBM Rational Software Systems (RUP)

2004

Training on the basics of project management and preparation for certification of PMP

2004

Effective manager

2004

Effective business communication

2004

Conflict management

2005

The art of time management

2005

Knowledge and skills

• Управлінські навички
• Управління командою
• Стратегічне планування
• Ведення переговорів
• Управління персоналом
• Уміння аналізувати
• Управління підприємством
• Систематизація бізнесу

Language proficiencies

English — advanced

Additional information

Sport - Table tennis (Candidate Master of Sports)