Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17593380/

Work experience

Customer support specialist

from 08.2023 to 02.2026 (2 years 7 months)
Charger System - Remote, Дистанційно (Автобізнес та автосервіс)

Processed customer requests via support channels

Diagnosed technical issues based on troubleshooting procedures

Collected system information (logs, software versions, device configuration)

Performed first-line remote troubleshooting

Escalated complex issues to relevant departments

Maintained communication with customers regarding issue status

Updated and improved internal knowledge base

Chat Support Manager

from 10.2020 to 08.2021 (11 months)
Online Game Services Store (mmorpg games), Дистанційно (IT)

Communicated with customers via chat support

Coordinated with service providers to complete orders

Monitored order completion and customer satisfaction

Maintained reports and worked with CRM system

Freelance Web Assistant

from 10.2019 to 09.2020 (1 year)
Remote, Київ (IT)

Created landing pages using WordPress

Published and edited website content

Conducted online research and information gathering

Assisted with email campaigns and newsletters

Sales Manager

from 04.2019 to 09.2019 (6 months)
Maximarket, Київ (Фінанси, банки, страхування)

Communicated with customers via phone

Sold financial services to existing client base

Worked with CRM system

Business Client Manager

from 07.2018 to 12.2019 (1 year 6 months)
OLX, Київ (IT)

Worked with business clients and CRM systems

Identified customer needs and presented platform services

Achieved daily and monthly KPI targets

Education

Sevastopol National University of Nuclear Energy and Industry

Bachelor's Degree in Electrical Engineering, Севастополь
Higher, from 2010 to 2014 (4 years)

Knowledge and skills

• Chat and call management
• Client support
• Google Meet
• Customer Support (Chat / Email)
• Technical Support (L1 troubleshooting)
• CRM Systems
• Work with clients
• Issue Diagnosis and Escalation
• Problem Solving
• Time management

Language proficiencies

• English — average
• Ukrainian — advanced

Additional information

Customer Support Specialist with experience in technical support and client communication in remote environments. Skilled in troubleshooting technical issues, guiding users through solutions, and maintaining high-quality customer interactions via chat and email. Experienced in working with CRM systems and knowledge bases.Comfortable working in chat-based customer support environments.

Telegram https://t.me/makeitsimple10
Viber - at the number provided in the resume.