Валентин

Technical support specialist

Age:: 26 years
City of residence:: Ivano-Frankivsk
Ready to work:: Ivano-Frankivsk, Remote

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Valentyn Pashkevych
Ivano-Frankivs’k, (look above in the "contact info" section), (look above in the "contact info" section)
Telegram: https://t.me/pashkevych_val

PROFILE Technical specialist with experience in customer
communication, troubleshooting, and web application
support. Strong analytical and problem-solving skills
gained through freelance web development and previous
customer-facing roles. Experienced in investigating
technical issues, working with databases, APIs, and web
applications, as well as communicating with English-
speaking clients. Able to quickly learn new platforms
and technologies while maintaining high-quality
customer service and meeting deadlines.

EMPLOYMENT HISTORY

May 2019 – Mar 2020 Truck Dispatcher, Truck logistics
Nov 2022 – Present Web developer (Freelance, Self employed)
− Investigated and resolved technical issues in web applications and databases.
− Worked with APIs and application configuration.
− Performed troubleshooting and root cause analysis for software-related
problems.
− Communicated directly with clients to gather requirements, clarify issues, and
provide solutions.
− Managed multiple projects simultaneously while ensuring timely delivery.
− Coordinated work with other contributors and managed project-related
communication.

EDUCATION

Sep 2017 – Jun 2022 Computer engineering, Vasyl Stefanyk Precarpathian
National University

Bachelor and masters
SKILLS

− Troubleshooting and technical problem resolution
− Customer support and incident handling
− HTML, CSS, JavaScript
− Node.js, Vue.js
− REST APIs, Postman
− MySQL, PostgreSQL, SQL Server, MongoDB
− Git, GitHub, Render
− Microsoft Office (Word, Excel, Access, PowerPoint)
− UML, BPMN, IDEF0
− Trello, Slack, Jira

COURSES

Aug 2022 – Dec 2022 Front end development

Beetroot Academy (https://beetroot-academy.trueoriginal.com/diploma-alumni-
ba123-valentyn-pashkevych-247289/)

INTERNSHIPS

Jan 2021 – Mar 2021 Front end developer

Eleks

LANGUAGES

Ukrainian Native speaker
English Highly proficient

Валентин

Technical support specialist

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