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Аналітик операційних процесів, менеджер з адміністрування

City:
Dnipro

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Demchenko Artem
Payments, Risk & Fraud Operations Specialist with Customer Support Experience (iGaming / Fintech)

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Dnipro, Ukraine
[open contact info](look above in the "contact info" section)

Skills and Tools Education
Payments Operations Mechanical Engineering College Associate Degree
Nuvei, Worldpay, PaymentIQ, Faculty of Mechanics and Applied Mathematics Sept. 2016 - June 2020
AptPay
Dnipropetrovs'kij Nacional'nij Universitet Bachelor's degree
Chargeback Case
Faculty of Philology and German Languages Sept. 2020 - June 2024
Preparation
Nuvei, Google Sheets Experience
Fraud Prevention & Risk Milliorize Remotely

Monitoring Senior Customer Support & Payments Specialist May 2025 - Mar 2026
Omega System, SoftSwiss
Managed US payment operations, resolving transaction issues and
KYC / AML Compliance suspicious activity.
Sumsub, SoftSwiss, Omega Conducted fraud detection & risk analysis, contributing to a 20-30%
System reduction in fraud rate.
Account Review & Performed KYC verification and customer onboarding checks.
Investigation; Customer Worked actively with WorldPay, PaymentIQ, Nuvei, AptPay.
Interaction
Delivered VIP & promotional support via chat and email.
SoftSwiss, Zendesk,
Trained and onboarded new agents in payments & fraud procedures.
Freshdesk, FastTrack CRM
https://www.milliorize.com/
Agent Training &
NDA Remotely
Onboarding
Notion, Confluence KYC & Risk Operations Specialist Oct 2024 - Apr 2025

Certifications Managed KYC compliance & customer verification.
Handled payout processing and transaction monitoring.
GamCare Safer Gambling &
Responsible Gaming Ensured secure and timely payment execution.
Training Coordinated with payment providers and compliance teams.
2024
GamCare Aspire Global (Aristocrat Interactive) Kyiv, Ukraine, Remotely
https://www.gamcare.org.uk/ Senior Customer Support Agent Aug 2022 - Jul 2024
Provided customer support for UK & MGA markets.
Languages
Conducted fraud, AML & system abuse monitoring.
English
Performed KYC / CDD / EDD verification.
C1
Processed GDPR requests.
Ukrainian
Native Coordinated complex cases with payments, compliance & tech teams.

https://aristocratinteractive.com/igaming-white-label/

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/17645454/