Ганна

Anna Serhiienko
Administrative Assistant
📧 Email: [open contact info](look above in the "contact info" section) | 📱 Phone: [open contact info](look above in the "contact info" section)
📍 Cherkasy, Ukraine
Date of Birth: January 28, 1997
Education:
• National Aviation University in Kyiv, BA in International Law (2020-2023, unfinished);
• European Public Law Organization in Athens, BA in International Law (2021-2023, unfinished);
• Invisible University, Rule of Law course (2022-2023, unfinished).

Professional Summary
Organized and proactive Administrative Professional with 6+ years of experience in business administration, sales operations, and client management.
Proven track record of improving office workflows, supporting business growth, and maintaining strong client relationships.
Experienced in managing administrative processes, coordinating schedules, and maintaining accurate documentation.
Known for strong communication skills, reliability, and the ability to efficiently handle multiple responsibilities in fast-paced environments.

Professional Experience

Business Owner / Operations Manager
Self-Employed in Canada | 2024 – 2026
Achievements
• Successfully launched and managed a small business, maintaining consistent operations and client retention over two years.
• Developed internal administrative systems that reduced task processing time by approximately 30%.
• Built a loyal client base through high-quality service and efficient communication.
• Managed contracts, invoices, and financial records with 100% accuracy and timely reporting.
Responsibilities
• Oversaw daily business operations including scheduling, administration, and customer relations.
• Managed documentation, invoices, and supplier communications.
• Maintained organized client records and operational documentation.

Sales Manager / Lead Generator
BIDon Technology | 2020 – 2022
Achievements
• Generated 150+ qualified leads through outreach campaigns and market research.
• Achieved promotion from Lead Generator to Sales Manager within the company due to strong performance.
• Contributed to a 20–25% increase in client acquisition by improving outreach strategies.
• Maintained a high response rate through personalized client communication and follow-up strategies.
Responsibilities
• Conducted lead generation and managed CRM systems.
• Coordinated communication with international clients and internal sales teams.
• Prepared reports, proposals, and client documentation.
• Organized meetings, presentations, and sales pipelines.

Administrative Assistant / Office Administrator
Ptichka Photostudio | 2016 – 2020
Achievements
• Improved internal organization by implementing structured digital documentation systems.
• Supported daily operations that contributed to steady business growth and improved customer service efficiency.
• Maintained accurate records and documentation with zero data management errors.
Responsibilities
• Managed office correspondence, scheduling, and client communication.
• Organized documentation, contracts, and internal records.
• Assisted management with reporting, operational coordination, and data entry.

Key Skills
• Office Administration & Coordination
• Calendar & Schedule Management
• Document Preparation & Record Keeping
• Client Communication & Customer Service
• CRM & Database Management
• Sales Support & Lead Management
• Problem Solving & Multitasking
• Organizational Efficiency

Personal Qualities
• Detail-oriented and highly organized
• Strong communicator with professional client-facing skills
• Reliable and able to work independently
• Adaptable in fast-paced environments
• Proactive problem solver
• Strong sense of responsibility and professionalism

Languages
Ukrainian — Native
English — Fluent
French — Basic (currently studying)