Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/17725479/

Work experience

Customer success specialist

from 03.2022 to now (4 years 8 months)
IT Product Company, Дистанційно (IT)

Managed and developed a portfolio of 200+ client accounts simultaneously
• Resolved complex client cases and reduced churn
• Generated revenue through upsells and cross-sales
• Mentored new employees and performed team lead responsibilities
• Maintained top performance metrics in the department

Sales Manager

from 09.2021 to 03.2022 (7 months)
IT Product Company, Київ (IT)

• Maintaining a client database
• CRM robot
• Сommunication with several departments.

Assistant Manager

from 09.2020 to 09.2021 (1 year)
Restaurant / HoReCa, Вінниця (Готельно-ресторанний бізнес)

•Assisted with operational management
•Coordinated staff and monitored service quality

Sales Manager

from 09.2019 to 09.2020 (1 year)
Loyalty Program (discount cards), Вінниця (Маркетинг, реклама, PR)

•Direct field sales and product presentation
•Ranked #1 in a 4-person team for several months

HR Manager / Service Manager Assistant

from 09.2017 to 09.2019 (2 years)
Auto Service, Вінниця (Автобізнес та автосервіс)

•Coordinated mechanics and workflow
•Sold spare parts and service packages
•Assisted with technical service operations

Education

Vinnytsya State Agrarian University

Specialist of machine design and equipment for food production and processing, Вінниця
Unfinished higher, from 2017 to 2019 (2 years)

Additional education and certificates

Бізнес-Конструктор

2025, 1 день

Knowledge and skills

• Pipeline Management
• Churn Reduction
• KPI Tracking
• dana analysis
• Communication
• Negotiation
• Problem Solving
• Customer Lifecycle Management
• Sales management
• Escalation Management
• Client Onboarding
• Account Management
• B2C Sales
• Upselling
• Customer Retention
• CRM
• Croos-Selling
• Customer Success
• Team Mentoring
• • Stress Resistance & Adaptability
• Objection Handling

Language proficiencies

• Ukrainian — fluent
• English — average