Валерій

Odesa, Ukraine
Customer Support Manager E-mail: [open contact info](look above in the "contact info" section)
My technical expertise helps me quickly identify bugs and "translate" complex IT issues into simple language for customers. I combine
a developer’s analytical mindset with strong skills in handling inquiries via live chats and social media.

Work Experience
April 2022 - January 2025
Freelance
Developed front-end user interfaces for several web applications with constructors, markup, mock API tools. Utilized Next.js
framework in React app to improve overall application performance. Updated services from webarchive (https://sipkosecurity.com / &
https://www.billypaul.com/). Used Spectra for filling content. Connected contact forms with WP to Telegram in Sipko, created affiliate
tables in BillyPaul by ACF Pro & set months into custom languages into SEO meta title & desc by developed plugin. Fixed products
and their avaliability in https://xstore-brand.com/ by WooComerce. Edited theme WoodMart, used plugin "iT Woo Products".
April 2025 - March 2026
FinTech Specialist
Combined customer support functions with digital communication management, ensuring high service quality across all touchpoints.
I successfully handled complex user inquiries via live chats and social media, maintaining a high customer satisfaction rate. Used MS
Word and, Exel, proficient in NovaTalks.

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Education

IT Hillel School (FrontEnd Basic) June 2022 - Nov 2022

Nov 2022 - May 2023
IT Hillel School (FrontEnd Pro)

O. I. Popov National Odessa Academy of Telecommunications Sept 2020 - June 2025

Hard Skills So Skills Languages

Markup Responsible
SASS/SCSS / Bootstrap 5 Teamwork English — Upper-Intermediate
Typescript Collaboration Ukrainian — Native or Bilingual
React Creativity
Formik Adaptability
WordPress + WooComerce Problem solving
ACF / Guttenberg
Critical thinking
Git / GitHub
MS Exel / Word
NovaTalks