Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17777280/

Work experience

Customer support representative

from 01.2025 to 12.2025 (1 year)
Foundever (Remote), Дистанційно (Телекомунікації, зв'язок)

Handled customer inquiries via live chat and email, ensuring timely and clear responses.
Assisted customers with account-related issues, order tracking, and general service questions.
Maintained a calm and professional tone when handling complaints.
Followed internal processes to ensure consistent service quality.
Escalated more complex issues and ensured proper follow-up.

Customer support representative

from 01.2024 to 12.2024 (1 year)
SupportYourApp (Remote), Дистанційно (IT)

Provided customer support across chat and email for different client services.
Managed a high volume of inquiries while maintaining accuracy and professionalism.
Assisted with product-related questions and basic troubleshooting.
Logged customer interactions using CRM tools.
Worked remotely while meeting response time expectations.

Sales & support representative

from 04.2023 to 11.2023 (8 months)
Instagram-Based Store (Remote), Дистанційно (IT)

Managed conversations with customers via Instagram DM and WhatsApp.
Assisted with product inquiries, pricing, and order placement.
Followed up on orders, delivery updates, and customer concerns.
Handled complaints calmly and maintained positive customer relationships.
Supported sales by helping customers choose suitable products.

Customer Support Representative

from 03.2021 to 12.2021 (10 months)
E-commerce Brand (Remote), Дистанційно (IT)

Responded to customer inquiries about products, orders, and deliveries.
Helped resolve issues such as delays and incorrect items.
Maintained polite and professional communication.
Followed basic support processes to ensure consistency.

Education

State Biotechnological University, Kharkiv

Economic Relations and Finance., Харків
Higher, from 2020 to 2024 (4 years)

Additional education and certificates

Certificate in Customer Service Fundamentals

2023

Customer Experience (CX) & Customer Satisfaction Basics

2023

CRM & Ticketing Systems (Zendesk, Freshdesk: Basic familiarity)

2023, 1 month

Effective Communication & Conflict Resolution

2024

Remote Work & Time Management Skills

2024

Introduction to E-commerce Customer Support

2024, 1 month

Knowledge and skills

• Technical support for users
• Customer support
• Live chat & Email support
• Work with clients
• Complaint handling
• Conflict settlement
• Time management
• Attentiveness
• Receiving and processing orders
• Ability to work in multitasking mode
• Remote work
• Basic CRM Tools
• Написання промптів для ChatGPT
• Google Docs
• MS Word
• Telegram communication
• Team collaboration
• Strong written & Verbal communication
• Пунктуальність
• Understandability

Language proficiencies

• English — advanced
• Ukrainian — beginner

Additional information

I am a reliable and detail-oriented customer support professional with experience handling customer interactions across chat, email, and messaging platforms. I am comfortable working in fast-paced environments, resolving issues efficiently, and maintaining clear and professional communication.

I am a reliable and detail-oriented customer support professional with experience handling customer interactions across chat, email, and messaging platforms. I am comfortable working in fast-paced environments, resolving issues efficiently, and maintaining clear and professional communication.

I have worked in e-commerce and online service environments, assisting customers with product inquiries, order-related issues, and general support requests. I focus on understanding customer concerns, responding calmly, and making sure each interaction ends positively.

I am currently looking for a remote customer support role where I can contribute to a team and continue improving my skills.