Олена

Ukraine, Dnipro

Olena Pred [open contact info](look above in the "contact info" section)

QA Engineer | Project Manager [open contact info](look above in the "contact info" section)

Linkedin

QA Engineer with 7+ years of experience in Web and SaaS products, including AI-driven
platforms and FinTech Product: CRM System for Brokerage.
Strong in manual testing and end-to-end QA ownership: test documentation, functional,
regression, exploratory, and API testing.

Experienced in testing products with complex business logic (Frontend & Backend), validating
requirements, and ensuring high product quality across releases.
Skilled in investigating production issues using DevTools and API (Postman, Swagger), as well
as working with SQL for data verification.

Hands-on experience in building QA processes from scratch, defining testing strategies, writing
and maintaining test documentation (test cases, checklists, bug reports, acceptance criteria),
and improving QA workflows.

Strong background in Agile (Scrum, Kanban), collaborating with cross-functional teams,
participating in planning and delivery processes, and supporting continuous product
improvement.

Skills
Testing & QA QA Documentation
Web & Mobile (IOS/Android) testing SRS, Use Cases, Acceptance Criteria
Functional, Regression, Exploratory testing Test Plan, Mind Maps, RTM
Testing products with complex business Test Cases, Checklists, Feature Files (BDD)
logic (Frontend & Backend) Bug reports, Test reports
API testing (Postman, Swagger)
Requirements analysis & validation Process & Methodologies
Test design techniques SDLC/STLC
QA process setup from scratch
Tools & Technologies Test strategy & QA workflow improvement
DevTools (Console, Network and others) QA Metrics & Reporting
Jira, Confluence, Coda Agile (Scrum, Kanban)
TestRail
SQL Leadership & Education
AI tools (СhatGPT, Gemini, Lovable, Banani) Team coordination
Mentoring & Training
Product & Analytics
Teaching experience
Business analysis
UI/UX design
Working with product metrics
Experience
GlobalCloudTeam / MetaMinder Team / QA Engineer / Project Manager
November 2025 - PRESENT, Dnipro
Microlearning SaaS Platform (AI-powered lesson & course builder)

Key responsibilities:
Web & Mobile testing (IOS/Android)
API testing
Conduct functional, regression, and exploratory testing of completed features
Write and maintain test documentation (test cases, test scenarios, bug reports)
Ensure product quality, usability, and consistency across releases
Lead product development of an AI-powered microlearning platform for course and lesson
creation
Work daily with AI tools (СhatGPT, Gemini, Lovable, Banani) to accelerate product discovery, UX
ideation, and prototype creation
Design and prepare interactive prototypes and user flows for the development team
Gather and clarify business requirements, translate them into structured product specifications
Create detailed task descriptions (Jira) with clear acceptance criteria and edge cases
Prioritize and distribute tasks across the development team
Align product decisions with business goals and user needs
Collaborate closely with designers, developers, and stakeholders to deliver high-impact features

GlobalCloudTeam / MetaDialog Team / QA Lead / Customer Success Manager/ Content Lead
July 2021 - October 2025, Dnipro
AI-powered customer support platform for SMB (chatbots and automation), supporting 10+ active
clients

Key Responsibilities:
Performed functional, regression, and exploratory testing of AI chatbot solutions
Tested integrations of chatbot with external customer support platforms (LiveChat, Intercom,
Zendesk, etc.)
Conducted API testing using Postman and verified data flow between systems
Created and maintained test documentation (acceptance criteria, test cases, checklists, bug
reports)
Built QA processes from scratch for the QA/Content team and improved testing workflows
Identified, logged, and tracked bugs; participated in discussions on optimal solutions with the
development team
Collaborated with clients: analyzed reported issues, clarified requirements, and gathered feedback
Performed regression testing and validated fixes before release
Verified bug fixes and feature behavior in production
Monitored production performance and ensured stability of chatbot solutions
Worked with Jira, Confluence, and Coda for task tracking and documentation
GlobalCloudTeam / DevEducation college / Organizer / QA Instructor
March 2019 - March 2020, Kyiv
Educational project

Key Responsibilities:
DevEducation college opening
Program preparation and presentations for the QA/AT program
Test tasks and questionnaires creation for interviewing students for courses
Successful recruitment and graduation 2 courses of students, 90% were hired by IT Company,
having successfully passed interview (more 20 students)
Conducting Scrum trainings for DevEducation colleges in Kyiv and Dnipro
Conducting Hackathons for DevEducation colleges in Kyiv, Dnipro, Kharkiv

GlobalCloudTeam / CRM System for Brokerage / QA Engineer / QA Lead
October 2017 - March 2019, Dnipro
FinTech Product: CRM System for Brokerage

Key Responsibilities:
Develop and review of QA documentation (acceptance criteria, test cases, checklist, feature file,
bug reports )
Product testing (functional, smoke, acceptance, grey box, regression, UI/UX and others)
Hands-on experience in test automation using C# and Gherkin (BDD approach)
Requirements testing and analysis
Regular and clear status, progress reporting
Estimate and take part in plan releases
Resource management
Experience in organizing and building QA processes
Mentoring people and support during the self-learning process
Track QA team members efficiency and efficacy
Manage the team, participate in the hiring process

Education
IT conferences, company-led seminars, сontinuously studying professional literature on software
testing and project management
ORT IT School / 2017, Dnipro / QA/AT course
Icoworking hub / 2016, Dnipro / UX/UI design
Oles Honchar Dnipro National University, 2005 - 2010
Department of Physics and Technology, engineer, specialist degree

Languages Interests
English: Upper-Intermediate Dancing
Ukraine: Native Reading
Russian: Native Aromatherapy