Maksym
Support manager
- Considering positions:
- Support manager, Operation manager, Technical support specialist, Customer success specialist, Спеціаліст підтримки користувачів, Менеджер з підтримки клієнтів, Операційний менеджер
- Age:
- 31 years
- City of residence:
- Ivano-Frankivsk
- Ready to work:
- Ivano-Frankivsk, Lviv, Remote
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Technical Support & Operations Specialist
Ukraine · Remote
[
Telegram: Wave_Strain
S U M M A RY
Technical Support & Operations Specialist with 4+ years of experience in e-commerce and platform-based environments.
Experienced in account setup, access management, troubleshooting, and client support across multiple digital platforms.
Strong background in handling high-volume client requests, resolving account-related issues, and supporting operational workflows.
Focused on structured problem-solving, attention to detail, and system stability.
PROFESSIONAL EXPERIENCE P L AT F O R M S
Supported multiple clients in a fast-paced environment, handling technical account operations Meta Ads TikTok Ads Google Ads
and troubleshooting across advertising platforms.
Support Manager
Marketing Agency (AdTech Environment) · 2025 – 2026 (6 months) CORE SKILLS
Handled high-volume client requests related to account setup, access issues, and platform Account Access Management
operations
Platform Troubleshooting
Managed account linking (bind/unbind) and Business Manager permissions Client Support (Chat/Email)
Supported clients with account restrictions and appeals Account Setup & Onboarding
Communicated with external providers to resolve technical issues Appeals Handling
Assisted in client onboarding and account preparation CRM & Task Management Systems
Maintained fast response times across multiple simultaneous conversations AI-assisted workflows (ChatGPT, Claude)
Troubleshot issues across Meta, TikTok, and Google Ads platforms
E-commerce Operations Specialist TO O L S
Private Business · 2021 – 2025 Multilogin AdsPower Airtable
Trello Bitwarden Slack
Managed full sales cycle across Ukraine and EU markets
Telegram WeChat
Handled customer communication (chat, email, calls)
Agency Panels (Chinese providers)
Processed payments via PayPal and international transactions
Coordinated logistics and delivery operations
Managed product listings (WordPress, WooCommerce, marketplaces)
LANGUAGES
Maintained inventory tracking using Excel and Google Sheets
Ukrainian — Native
Ensured quality control and packaging processes
English — B1+ (written)
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The candidate's resume is posted at https://www.work.ua/resumes/17797137/