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Vitalina
Оператор чата
- Considering positions:
- Оператор чата, Customer support representative
- City of residence:
- Kyiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17802513/
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Vitalina
Volosovych
CUSTOMER SUPPORT MANAGER
Customer Support Manager with experience in iGaming and travel
support industries. Skilled in handling customer inquiries via chat and
email, resolving issues efficiently, and maintaining high-quality
[open contact info ](look above in the "contact info" section) communication. Strong stress resistance and ability to work in fast-
paced environments.
[open contact info ](look above in the "contact info" section)
Orleans, Santa Catarina, Brazil
EXPERIENCE
@lavita_vita [open contact info ](look above in the "contact info" section))
CUSTOMER SUPPORT AGENT
iGaming Company (Hong Kong)
SKILLS October 2025 – Present
• Customer Support (Chat & Email) Handling customer inquiries via live chat and
• Problem Solving email
• Fast Typing Assisting with account issues, payments, and
• Multitasking verification
• Stress Resistance Escalating cases to relevant departments
• CRM Systems (Salesforce, Tawk.to, Freshdesk, Maintaining high response speed
Navitaire (New Skies)
• Communication Skills
CUSTOMER SUPPORT (EMAIL
SUPPORT)
EDUCATION Wizz Air OC
June 2025- October 2025
BACHELOR OF PSYCHOLOGY Responded to email inquiries
Resolved booking and ticket issues
Drahomanov National Pedagogical University
Worked under SLA requirements
2008-2012
DJ RESIDENCY (PHILIPPINES)
2022-2025
LANGUAGES
LIVE CASINO DEALER
English B2 BETER LIVE Kyiv
Ukrainian Native October 2021- February 2022
Russian Native
Hosted live games (Blackjack, Roulette)
Communicated with international players
Worked in fast-paced environment
Volosovych
CUSTOMER SUPPORT MANAGER
Customer Support Manager with experience in iGaming and travel
support industries. Skilled in handling customer inquiries via chat and
email, resolving issues efficiently, and maintaining high-quality
[
paced environments.
[
Orleans, Santa Catarina, Brazil
EXPERIENCE
@lavita_vita [
CUSTOMER SUPPORT AGENT
iGaming Company (Hong Kong)
SKILLS October 2025 – Present
• Customer Support (Chat & Email) Handling customer inquiries via live chat and
• Problem Solving email
• Fast Typing Assisting with account issues, payments, and
• Multitasking verification
• Stress Resistance Escalating cases to relevant departments
• CRM Systems (Salesforce, Tawk.to, Freshdesk, Maintaining high response speed
Navitaire (New Skies)
• Communication Skills
CUSTOMER SUPPORT (EMAIL
SUPPORT)
EDUCATION Wizz Air OC
June 2025- October 2025
BACHELOR OF PSYCHOLOGY Responded to email inquiries
Resolved booking and ticket issues
Drahomanov National Pedagogical University
Worked under SLA requirements
2008-2012
DJ RESIDENCY (PHILIPPINES)
2022-2025
LANGUAGES
LIVE CASINO DEALER
English B2 BETER LIVE Kyiv
Ukrainian Native October 2021- February 2022
Russian Native
Hosted live games (Blackjack, Roulette)
Communicated with international players
Worked in fast-paced environment
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The candidate's resume is posted at https://www.work.ua/resumes/17802513/