Vitalina
Оператор чата
- Considering positions:
- Оператор чата, Customer support representative
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Volosovych
CUSTOMER SUPPORT MANAGER
Customer Support Manager with experience in iGaming and travel
support industries. Skilled in handling customer inquiries via chat and
email, resolving issues efficiently, and maintaining high-quality
[
paced environments.
[
Orleans, Santa Catarina, Brazil
EXPERIENCE
@lavita_vita [
CUSTOMER SUPPORT AGENT
iGaming Company (Hong Kong)
SKILLS October 2025 – Present
• Customer Support (Chat & Email) Handling customer inquiries via live chat and
• Problem Solving email
• Fast Typing Assisting with account issues, payments, and
• Multitasking verification
• Stress Resistance Escalating cases to relevant departments
• CRM Systems (Salesforce, Tawk.to, Freshdesk, Maintaining high response speed
Navitaire (New Skies)
• Communication Skills
CUSTOMER SUPPORT (EMAIL
SUPPORT)
EDUCATION Wizz Air OC
June 2025- October 2025
BACHELOR OF PSYCHOLOGY Responded to email inquiries
Resolved booking and ticket issues
Drahomanov National Pedagogical University
Worked under SLA requirements
2008-2012
DJ RESIDENCY (PHILIPPINES)
2022-2025
LANGUAGES
LIVE CASINO DEALER
English B2 BETER LIVE Kyiv
Ukrainian Native October 2021- February 2022
Russian Native
Hosted live games (Blackjack, Roulette)
Communicated with international players
Worked in fast-paced environment
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