Evelina

EVELINA LAZORENKO
Wroclaw, Poland

ABOUT ME

Results-driven professional with 3+ years of experience in high-stakes operational
EDUCATION coordination, project logistics, and customer success. Skilled at streamlining workflows,
managing cross-functional dependencies, and executing project delivery under tight
BA in Global Studies (English-taught program) |
deadlines. A multilingual communicator adept at risk management, proactive problem-
University of Opole (Expected July 2025)
solving, and driving revenue growth. Exceptional at bringing structure to complex
Social Media Marketing Certification | environments and building alignment across diverse stakeholders.
WiseClub (2024)
WORK EXPERIENCE
SKILLS
English Tutor | Raccoon School (Wroclaw, Poland)August 2025 – Present
Operational Excellence: Deliver high-standard educational services by implementing complex
Operations & PM: Process Mapping, communicative methodologies, ensuring 100% alignment with school quality benchmarks.
Resource Allocation, Quality Assurance Product Delivery & Adaptation: Simplify and structure technical information for diverse
(QA), Timeline & Logistics Management. groups, optimizing the learning "onboarding" process for new students.
Tools & Tech: Google Workspace, CRM, Retention & Satisfaction: Maintain high client retention rates through proactive feedback loops
Miro, Canva, Task Management Tools. and personalized service delivery.
Soft Skills: High EQ, Conflict Resolution, Media & Administrative Coordinator | Speak Out (Remote)December 2023 – July 2025
Cross-functional Collaboration, Process Coordination: Managed complex scheduling and logistics for a remote platform,
Stakeholder Communication. ensuring 24/7 operational continuity and system stability.
Workflow Automation: Leveraged digital tools (CRM, scheduling software) to streamline
communication between stakeholders and eliminate administrative bottlenecks.
Performance Monitoring: Acted as the primary point of contact for troubleshooting, resolving
LANGUAGES operational issues with a data-driven, problem-solving mindset.
Waitress / Front-of-House Coordinator | Viva Oliva (Fine Dining) (Sumy, Ukraine)September 2022
Ukrainian: Native – November 2023
Russian: C2 Crisis Management & Problem Solving: Resolved high-stakes customer complaints and
English: C1 (Professional Working operational bottlenecks under extreme pressure, utilizing diplomacy and quick thinking to
Proficiency) maintain brand reputation and client satisfaction.
Spanish: B1 (Intermediate) Cross-Functional Coordination: Managed real-time communication and workflow alignment
Polish: B1 (Intermediate) between the kitchen (production team) and front-of-house staff to ensure seamless, agile
German: A1 (Elementary) execution and minimal turnaround time.
Time & Task Management: Multi-tasked effectively in a high-volume, fast-paced
INTERESTS
environment, dynamic prioritizing tasks and allocating resources to meet strict service delivery

Gastronomy: Exploring world cuisines. standards.

Psychology: Studying interpersonal communication Revenue Growth & Upselling: Exceeded monthly sales targets through deep product expertise

and body language. and strategic upselling, contributing directly to business growth and profitability.

Active Lifestyle: Maintaining high energy through
CONTACTS
yoga and hiking.
Travel: Discovering new cultures and improving
language skills.
📞 [open contact info](look above in the "contact info" section) telegram: @evelinalazorenko
email: [open contact info](look above in the "contact info" section) Instagram: @_evelina.l