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Brendon
Technical support specialist
- Considering positions:
- Technical support specialist, Customer support representative, NOC engineer
- Age:
- 29 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17829447/
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BRENDON OLENDE
TECH.SUPPORT
Профіль
Having the mindset of a negotiator, communication with users has always been smooth and
easy for me. I’m able to endure the negative attitude and find a middle ground with either
users or colleagues. Also, my previous jobs have taught me to handle multitasking and
adapt quickly, so I’m always ready to explore and gain new experiences.
Kindly text me via Telegram (@wuklyxa) to reach out.
Exp
LV1 Technical Support November 2023 - March 2025
Plugged Remote
My responsibilities were:
Solve the income tickets (VoIP, VPN, CRM requests & issues)
Update the VoIP route twice during the shift
Contacts
Assist the password updates according to the security policy
Some other tasks
@wuklyxa (Telegram)
[open contact info ](look above in the "contact info" section)
LV1 Technical Support July 2022 - April 2023
Kyiv, Ukraine
One Logic Soft Remote
My responsibilities were:
Familiar Software
Sort, prioritize and respond to incoming tickets;
Grafana; Intercom; Jira; Process the tickets;
ServiceDesk; Zendesk; Communicate with DevOps;
Wireshark; MicroSIP; Zadarma; Monitore the application;
Linphone; Zoiper; TeamViewer; Keep a daily report of received and solved tickets.
Anydesk; Slack; Google admin
panel; MongoDB; OpenVPN NOC Engineer December 2019 - October 2021
admin panel; 1Password admin BSG Kyiv/Remote
panel; FreePBX admin panel
My responsibilities were:
Monitor, filter set traffic;
Languages Manage, test, and troubleshoot the routes;
Assist other dept-s.; Assist/verify payments (BTC, Fondy).
Written English (Fluent)
Verbal English (Intermediate) LV2 Tech support January - December 2019
Russian (native, main) VOLIA
Ukrainian (native) I've supported customers in the telecommunication environment (DOCSIS, IPoE, PPPoE, ATV,
DTV, IPTV) via inbound calls at the start, and live chat later (sales, tech., and fin. issues), and
also assisted tech. engineers, along with the maintenance.
Hobbies Bachelor Degree
Sketching Кафедра Туризма, гостиничного и ресторанного дела 2012 - 2017
Київський університет туризму, економіки і права
TECH.SUPPORT
Профіль
Having the mindset of a negotiator, communication with users has always been smooth and
easy for me. I’m able to endure the negative attitude and find a middle ground with either
users or colleagues. Also, my previous jobs have taught me to handle multitasking and
adapt quickly, so I’m always ready to explore and gain new experiences.
Kindly text me via Telegram (@wuklyxa) to reach out.
Exp
LV1 Technical Support November 2023 - March 2025
Plugged Remote
My responsibilities were:
Solve the income tickets (VoIP, VPN, CRM requests & issues)
Update the VoIP route twice during the shift
Contacts
Assist the password updates according to the security policy
Some other tasks
@wuklyxa (Telegram)
[
LV1 Technical Support July 2022 - April 2023
Kyiv, Ukraine
One Logic Soft Remote
My responsibilities were:
Familiar Software
Sort, prioritize and respond to incoming tickets;
Grafana; Intercom; Jira; Process the tickets;
ServiceDesk; Zendesk; Communicate with DevOps;
Wireshark; MicroSIP; Zadarma; Monitore the application;
Linphone; Zoiper; TeamViewer; Keep a daily report of received and solved tickets.
Anydesk; Slack; Google admin
panel; MongoDB; OpenVPN NOC Engineer December 2019 - October 2021
admin panel; 1Password admin BSG Kyiv/Remote
panel; FreePBX admin panel
My responsibilities were:
Monitor, filter set traffic;
Languages Manage, test, and troubleshoot the routes;
Assist other dept-s.; Assist/verify payments (BTC, Fondy).
Written English (Fluent)
Verbal English (Intermediate) LV2 Tech support January - December 2019
Russian (native, main) VOLIA
Ukrainian (native) I've supported customers in the telecommunication environment (DOCSIS, IPoE, PPPoE, ATV,
DTV, IPTV) via inbound calls at the start, and live chat later (sales, tech., and fin. issues), and
also assisted tech. engineers, along with the maintenance.
Hobbies Bachelor Degree
Sketching Кафедра Туризма, гостиничного и ресторанного дела 2012 - 2017
Київський університет туризму, економіки і права
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The candidate's resume is posted at https://www.work.ua/resumes/17829447/