Владислав

Vladyslav Holovko
Customer Care Specialist | Technical Support Specialist
Email: [open contact info](look above in the "contact info" section) Location: Ukraine

PROFESSIONAL SUMMARY

Responsible, educated, tactful, and pragmatic Customer Support Specialist with a technical background in computer
systems and practical experience across logistics, document administration, and technical client consulting. Possesses
strong problem-solving skills and extensive experience communicating in both professional and informal environments
with native English speakers. Continuously committed to self-development, mastering new systems, and maintaining an
active, healthy lifestyle. Fast learner eager to join a dynamic team, rapidly grasp core tasks, and effectively manage
assigned areas of responsibility.

WORK EXPERIENCE

Administrative Specialist Nov 2022 – Present
• Process, review, and organize official documentation and public records with high accuracy and attention to detail.
• Manage internal paperwork workflows, ensuring strict compliance with regulatory standards and archiving protocols.
• Maintain accurate database entries and prepare official reporting files.

Freight Logistics Specialist / Dispatcher – HedgeHog Consulting Company Jan 2022 – Aug 2022
• Coordinated US freight transportation and handled inbound/outbound calls with clients, brokers, and drivers.
• Sourced new logistics leads, negotiated load coverage, and resolved delivery delays in real-time.
• Maintained clear, professional communication with English-speaking partners across US time zones.

Technical Security Inspector – Everest Security Company Sep 2021 – Dec 2021
• Managed incoming and outgoing customer calls regarding security hardware, system configurations, and services.
• Prospected new clients and organized technical installation schedules for security equipment.

Personal Fitness Trainer & Instructor – Sport Life Fitness Club Jan 2020 – Aug 2021
• Acquired and onboarded new clients, delivering personalized coaching and leading group classes.
• Maintained high client retention rates through proactive communication and dedicated service.

EDUCATION LANGUAGES & CERTIFICATIONS

Master's Degree in Aquaculture 2024 – 2025 Languages:
National University of Life and Environmental Sciences of • English: Advanced (C1) – Fluent spoken & written
Ukraine (NULES) • Ukrainian: Native

Bachelor's Degree in Graphic 2019 – 2022
Certifications & Exams:
Design
Kremenchuk Mykhailo Ostrohradskyi National University • EF SET: C2 Proficient (74/100) (2026)
• English-efl.com: C1 Level Certification (2025)
Associate Degree in Computer 2015 – 2019 • Englishradar.com: B2.2 Upper-Intermediate Test
Systems & Networks (2025)
Kremenchuk Mykhailo Ostrohradskyi National University • National Master's Exam (EVI): English score
Qualification: Software Technician 177/200 (2024)
• LINGUA Language School: Advanced English
Course (2018–2021)