Rashchepina

Safety support specialist

Ilona Rashchepina
Phone: [open contact info](look above in the "contact info" section) (WhatsApp)
[open contact info](look above in the "contact info" section) (Telegram, Viber)
Email: [open contact info](look above in the "contact info" section)
Date of birth: 05.11.1993
Location: Constanta, Romania.

Objective: obtaining a position as a ELD Specialist to provide high-quality
customer support. Efficient customer support with Intermediate (B1) English.

Technical knowledge and skills:

 Digital Literacy: fast learner of new software and digital interfaces.
Comfortable navigating complex apps and web-based platforms.
 Information Management: Skilled at finding, verifying, and organizing
information rapidly using search engines and internal databases.
 Written Communication: Excellence in grammar and punctuation; ability
to maintain a professional and helpful tone in text.
 Multitasking & Focus: Ability to manage multipletasks while staying
detail-oriented.
 MS Office: Excel (tables, formatting, formulas), Word (professional
documentation).
 HOS Compliance: Understanding of FMCSA Hours of Service regulations
(driving limits, rest breaks, and cycle rules)

Experience:

2025- February 2026 – Warehouse Associate Amazon, USA, quality control
specialist.
 Processed incoming inventory by verifying item conditions and accurately
logging status updates into the internal warehouse management system.
 Conducted thorough inspections of goods to ensure 100% compliance with
quality standards.
2023-2025 – Manager Mcdonald’s, USA.
 Resolved complex customer inquiries and escalated issues in real-time,
maintaining a professional and helpful brand image.
 Supervised the training of new staff with communication protocols, and
efficiency workflows.

2022-2023 – Operator call-center, Global bilgi, Lifecell, customer support
representative.
 Professional communication: maintained a polite and professional tone
while following company scripts and service protocols.
 Call Logging and documentation: accurately recorded interaction details and
updated customer information in the CRM system.
 Consistently achieve target average request processing time metrics.

2021- 2022 - Taxi Dispatcher, operations coordinator.
 Real-Time Dispatching: coordinated drivers of vehicles and assigned orders.
 Multitasking: ability to monitor multiple active trips, respond to driver
queries, and handle new bookings.

Education:
 2010 - 2015 - Izmail State Humanitarian University,
specialty: "Technological education and the basics of entrepreneurship ".
 2021 - Online school «COMPLETO»,
specialty: Video courses internet marketing for B2B

Languages:

Russian: Native

Ukrainian: Native

English: Intermediate.

Personal qualities:

Fast learner, detail-oriented, excellent written communication and
communication skills, responsible, team player, perfectionist.