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Менеджер підтримки користувачів
- Considering positions:
- Менеджер підтримки користувачів, менеджер з якості
- City of residence:
- Lviv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone number
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You can get this candidate's contact information from https://www.work.ua/resumes/17929455/
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ABOUT ME:
I am a bachelor of law with hands-on experience in the retail
industry, online legal support expert and customer support
representative. I am an enthusiastic, fast learner, always eager to
achieve new skills and grow personally and professionally. I am
responsible, organized, and able to work effectively both
independently and as part of a team.
EDUCATION AND TRAINING
2025-now – LVIV, UKRAINE
Master of Laws, jurisprudence
Ivan Franko National University of Lviv
Kateryna
Khomanchuk 2021-2025 – KYIV, UKRAINE
Bachelor of Laws, jurisprudence
Dragomanov Ukrainian State University
WORK EXPERIENCE
04/05/2026 – 26/08/2026 – PAWCHAMP KYIV, UKRAINE
Nationality:
Ukrainian Customer support representative
Managed end-to-end financial requests, including
Phone number: refunds, subscription cancellations, chargebacks, and
[open contact info ](look above in the "contact info" section)
payment disputes. Delivered technical assistance and
Email address: step-by-step guidance to customers across calls, chats,
[open contact info ](look above in the "contact info" section) and ticketing systems. Handled multiple communication
Address: channels in parallel within a fast-paced environment.
Lviv, Ukraine
23/12/2024 – 24/03 /2026 – HOWLY KYIV, UKRAINE
Middle legal support expert
Provided legal support to clients via online platforms,
worked with foreign legal databases and documentation.
Helped resolve legal-related questions and guided users.
12/2022-07/2025 - RAMNICU VALCEA, ROMANIA/ KYIV,
UKRAINE
English tutor
Taught children and adults beginners and with A1-A2
level of English. Organized, developed, and created
lessons according to the student's preferences and
requirements
15/09/2023 – 15/05/2024 – ANABELLA RAMNICU VALCEA,
ROMANIA
Seller in supermarket
Organized product shelfs, checked shipments and
expiration dates. Filled in invoices and updated pricing
labels.
19/12/2021 – 23/02/2022 – KYIV, UKRAINE
Babysitter
Took care of 3-year-old child, accompanied to
extracurricular activities.
LANGUAGE SKILLS
UKRAINIAN, RUSSIAN, ENGLISH, a little ROMANIAN
HARD SKILLS
Legal research and database use
Client communication and problem-solving
Customer Relationship Management
Google Docs, Google Drive, Word, Excel, Zendesk, Solidgate,
LMS admin, Internal admin, App admin
SOFT SKILLS
Responsibility and punctuality
Empathy
High attention to details
Teamwork and adaptability
Quick learner and open to feedback
HOBBIES AND INTERESTS
Swimming
Reading books
Traveling
Learning languages
I am a bachelor of law with hands-on experience in the retail
industry, online legal support expert and customer support
representative. I am an enthusiastic, fast learner, always eager to
achieve new skills and grow personally and professionally. I am
responsible, organized, and able to work effectively both
independently and as part of a team.
EDUCATION AND TRAINING
2025-now – LVIV, UKRAINE
Master of Laws, jurisprudence
Ivan Franko National University of Lviv
Kateryna
Khomanchuk 2021-2025 – KYIV, UKRAINE
Bachelor of Laws, jurisprudence
Dragomanov Ukrainian State University
WORK EXPERIENCE
04/05/2026 – 26/08/2026 – PAWCHAMP KYIV, UKRAINE
Nationality:
Ukrainian Customer support representative
Managed end-to-end financial requests, including
Phone number: refunds, subscription cancellations, chargebacks, and
[
payment disputes. Delivered technical assistance and
Email address: step-by-step guidance to customers across calls, chats,
[
Address: channels in parallel within a fast-paced environment.
Lviv, Ukraine
23/12/2024 – 24/03 /2026 – HOWLY KYIV, UKRAINE
Middle legal support expert
Provided legal support to clients via online platforms,
worked with foreign legal databases and documentation.
Helped resolve legal-related questions and guided users.
12/2022-07/2025 - RAMNICU VALCEA, ROMANIA/ KYIV,
UKRAINE
English tutor
Taught children and adults beginners and with A1-A2
level of English. Organized, developed, and created
lessons according to the student's preferences and
requirements
15/09/2023 – 15/05/2024 – ANABELLA RAMNICU VALCEA,
ROMANIA
Seller in supermarket
Organized product shelfs, checked shipments and
expiration dates. Filled in invoices and updated pricing
labels.
19/12/2021 – 23/02/2022 – KYIV, UKRAINE
Babysitter
Took care of 3-year-old child, accompanied to
extracurricular activities.
LANGUAGE SKILLS
UKRAINIAN, RUSSIAN, ENGLISH, a little ROMANIAN
HARD SKILLS
Legal research and database use
Client communication and problem-solving
Customer Relationship Management
Google Docs, Google Drive, Word, Excel, Zendesk, Solidgate,
LMS admin, Internal admin, App admin
SOFT SKILLS
Responsibility and punctuality
Empathy
High attention to details
Teamwork and adaptability
Quick learner and open to feedback
HOBBIES AND INTERESTS
Swimming
Reading books
Traveling
Learning languages
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The candidate's resume is posted at https://www.work.ua/resumes/17929455/