Анна

ANNA KHORSHEVA
Head Of Operations | Fractional COO | Business Operations Leader

[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
LinkedIn
Madrid, Spain | Remote (US/EU)

Operations leader with 10+ years of experience building and scaling business operations across international environments. Proven track record of translating strategy into execution, designing scalable systems, and driving measurable improvements in performance, efficiency, and revenue.
Strong in high-growth and ambiguous environments: able to structure operations from scratch, align teams, and deliver results quickly. Experienced working directly with founders and executive teams across multiple geographies.
PROFESSIONAL EXPERIENCE
Head of Operations
Awesome Adventures Group | Europe (Remote) | 2025–Present
• Lead operations across 40+ destinations, managing a structure of Destination Managers and local teams (70+ guides and suppliers)
• Designed and implemented standardized operational frameworks across markets, improving consistency and execution quality
• Introduced KPI-driven performance management (reviews, response time, GP%, operational efficiency)
• Built SOPs and workflows covering full customer journey (sales → delivery → post-trip)
• Identified and resolved operational bottlenecks, improving team responsiveness and customer satisfaction
• Led supplier evaluation and expansion into new destinations, including pricing strategy and partner selection
• Structured team communication and reporting cadence (Slack-based ops system, weekly performance tracking)
• Coordinated marketing projects to ensure customer retention and increased company visibility.
Client Services & Operations Director
Yolofsky Law | United States (Remote) | 2019–Present

• Own end-to-end operational delivery for a high-volume estate planning and business law firm
• Built and automated workflows across CRM (MyCase), marketing (ActiveCampaign), and client onboarding
• Improved client follow-up and conversion processes through automation and structured communication flows
• Managed billing, vendor relationships, and process optimization across departments
• Implemented scalable systems for intake, document management, and client communication
• Reduced operational bottlenecks and increased team efficiency through automation and SOP design
International Operations & Affairs Manager
ByteTravel S.A. | Spain | 2024–2025

• Led international partnerships with governments, embassies, and tourism authorities
• Negotiated and secured strategic MOUs, increasing visa processing volume and market expansion
• Built and coordinated cross-functional international teams (compliance, marketing, partnerships)
• Represented company at international conferences and government-level meetings
• Designed partner onboarding frameworks and operational documentation
Project Manager / Operations & Business Development
Oil Trading Company & Private Business
• Led negotiations and managed supplier relationships across international markets
• Built and operated own business importing goods from China (end-to-end operations, logistics, sales)
• Managed cross-border operations, contracts, and financial flows
KEY ACHIEVEMENTS
• Built operational systems from scratch across multiple companies and industries
• Improved client follow-up efficiency and reduced internal bottlenecks through automation
• Structured international operations and partnerships across Europe and global markets
• Implemented KPI frameworks to drive performance, accountability, and scalability
• Successfully led cross-functional teams across multiple countries and time zones
TECHNOLOGY
Notion | Jira | ClickUp | HubSpot | ActiveCampaign | Zapier | Slack | Loom | CRM systems | Basic SQL | AI tools
EDUCATION
MBA – Business Leadership – Franklin Pierce University (USA)
Master’s Degree – Linguistics – Shevchenko National University (Ukraine)
Master’s Degree – IT – Dahl National University (Ukraine)
English (C2) | Ukrainian (C2) | Russian (C2) | Spanish (B1–B2) | German (A1–A2, in progress)