Kateryna

Kateryna Voloshyna
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Odesa, UA, Ukraine

Summary Experience
I'm an Office Manager and Office Manager / Recruter Assistant Dec 2024 - Present
Recruiter with a strong focus on Take Lead, Consulting Company Odesa, UA, Ukraine
organization, communication and
people managment.I have worked Provided day-to-day administrative support and coordinated office
in banking and rectuiting operations
environments, where I developed Assisted with recruitment-related tasks and internal communication
skills in communication with processes
clients, problem solving, customers Supported candidate communication and scheduling activities
support, recruitment processes and Maintained records, documentation, and organized workflow processes
coordinating internal operations.I Helped ensure smooth office operations and effective team coordination
am confident in English (B2 level) Communicated professionally with employees, candidates, and external
and comfortable working in contacts
dynamic, fast-paced environments.
I'm currently looking for an Entrepreneurship Beauty Industry Feb 2024 - Dec 2024
opportunity to develop Entrepreneurship Odesa, UA, Ukraine
professionally in an international
environment. Pursuing entrepreneurship and developing a small business in beauty
field, facing new risks and a new challenge in my professional journey.
Skills Managed own client base and provided personalized beauty services
(keratin treatments, hair coloring)
Consulted clients to understand their needs and recommend suitable
Customer
solutions
communication Expert
Handled client communication, including inquiries, scheduling, and
Problem-solving follow-ups
Expert Resolved client concerns and ensured a high level of customer satisfaction
Organized daily workload and appointments independently
Customer service Promoted services through social media
Expert
Financial Consultant Sep 2021 - Oct 2023
Multi-tasking A-Bank Odesa, UA, Ukraine
Expert
Consulted clients on banking products and financial services
Candidate Built and maintained strong client relationships through effective
Communication Expert communication and understanding customer needs and offered suitable
solutions
Office Administration Resolved customer issues and handled service-related requests
Expert Supported documentation processes and daily operational activities
Delivered a high level of customer service in a dynamic environment
Recruitment support
Expert

Attention to detail
Expert
Client consultation Financial Consultant Sep 2019 - Sep 2021
Expert First Ukrainian International Bank Odesa, UA, Ukraine

Workflow Provided consultations to clients regarding banking services and financial
organization Expert products
Assisted customers with service-related questions and account-related
Languages issues
Built and maintained strong client relationships through effective
communication
English
Helped resolve customer concerns and ensured a positive service
Fluent
experience
Ukrainian Worked with documentation and followed internal procedures accurately
Native Contributed to maintaining customer satisfaction and service quality

Russian Credit Consultant Feb 2019 - Sep 2019
Native UKRSIBBANK BNP Paribas Group Odesa, UA, Ukraine

Advised clients on credit products and banking services
Assisted customers in understanding available financial options
Processed client requests and supported documentation procedures
Maintained a customer-focused approach in daily communication
Contributed to efficient and professional service delivery

Education
Economy, accounting and taxes - Bachelor's Degree
Odessa National Academy of Food Tehnology
2017 - 2022 Odesa, Ukraine