Contact information

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Work experience

Senior Partner Success Manager

from 12.2025 to 03.2026 (4 months)
United Tech, Kyiv (IT)

-Managed LATAM-based partner agencies, driving onboarding, activation, and performance improvement
-Analyzed key metrics to identify risks and unlock growth opportunities across accounts
-Built strong partner relationships, providing strategic guidance to improve engagement and retention
-Supported recruitment and activation of new streamers, contributing to ecosystem growth
-Partnered with internal teams to resolve platform challenges and enhance overall partner experience

Senior Customer Success Manager / Customer Success Manager API

from 03.2023 to 12.2025 (2 years 10 months)
EOS DATA ANALYTICS (EOSDA), Kyiv (Agriculture, agribusiness)

-Led customer success initiatives for API clients, driving adoption, retention, and long-term value
-Managed onboarding, integrations, and client relationships across international B2B accounts
-Provided technical and strategic guidance for API implementations and complex use cases
-Collaborated with Product, QA, and Compliance teams to resolve issues and improve product usability
-Supported pre-sales activities by qualifying projects and assessing technical feasibility
-Drove business development initiatives, including partnerships and white-label collaborations
-Contributed to technical and educational content (articles, videos, use cases) to support product adoption.

Business Development Account Manager

from 03.2022 to 02.2023 (1 year)
Crezu, Kyiv (Finance, banking, and insurance)

-Managed and grew partner accounts, driving performance and revenue generation
-Increased API integrations, improving partner adoption and operational efficiency
-Negotiated campaign terms and pricing to maximize ROI and profitability
-Identified growth opportunities and optimized partner performance across campaigns
-Ensured smooth operations by resolving payment and technical issues
-Supported technical integrations (postbacks, campaign setup) to enable efficient execution
-Contributed to HubSpot CRM implementation, improving data tracking and operational processes
-Expanded the network of strategic partners through business development initiatives

Business Development Manager / Sales Development Representative LATAM

from 06.2020 to 02.2022 (1 year 9 months)
MGID, Kyiv (Marketing, advertising, and PR)

-Progressed from Sales Development Representative to Business Development Manager, supporting LATAM market growth
-Generated and qualified leads through market research, LinkedIn Sales Navigator, and outbound prospecting strategies
-Managed client relationships and aligned campaign strategies with business and marketing objectives
-Developed and executed performance marketing campaigns, optimizing traffic acquisition and ROI
-Built data-driven media plans and analyzed campaign performance to identify growth opportunities
-Led campaign optimization and remarketing strategies to improve engagement and results
-Collaborated with internal teams to ensure effective campaign execution and partner success

Custumer Support Manager

from 08.2019 to 05.2020 (10 months)
EverFX, Kyiv (Finance, banking, and insurance)

- Customer service by telephone, online chat and email
- Payment confirmations through the financial department and the client
- Review and validation of documents (Passports, ID Card, etc.)

Education

National Pedagogical Dragomanov University

Bachelor of Music Education, Kyiv
Higher, from 2016 to 2022 (6 years)

University of Sotavento

Bachelor of Psychology, Other countries
Higher, from 2011 to 2015 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Customer Success Management
• SaaS
• API Integration
• Maintenance of technical documentation
• Technical Support
• Onboarding & Implementation
• Customer Retention
• Upselling & Cross-Selling
• Zoho CRM
• HubSpot
• Kommo CRM
• Stakeholder management
• Product Feedback & Collaboration
• Troubleshooting
• Account Management
• Data Analysis
• KPI Analysis & Reporting
• Technical Account Management
• REST API
• API Documentation
• Client Onboarding Strategy
• Customer Lifecycle Management

Language proficiencies

• Spanish — fluent
• English — above average
• Ukrainian — average