Діана

DIANA KONOPLITSKA

PERSONAL DETAILS:
• Address: Valencia, Spain, Carrer Del Mestre Valls 21-23
• Telephone: [open contact info](look above in the "contact info" section)
• E-Mail: [open contact info](look above in the "contact info" section)

SUMMARY:

Experienced and self-motivated sales manager and administrator with high communication skills and
sense of responsibility with practice in writing articles, reports and columns. I know the best way to
collect information, since I have experience preparing for an interviews and interviewing. Have ability to
adapt quickly to new situations and always ready to acquire all necessary skills and knowledge to fulfill
my job successfully. Speaking of collaboration skills, I can work qualitatively both, individually and within
the team, listening to each team member opinion.

EDUCATION

2018 – 2021
University of Social Sciences, Warsaw
Journalist, Faculty of Journalism and Social Communication, Bachelor’s degree

2021.06 – 2021.12
Cosinus, Warsaw
Assistant film production manager, Courses

WORK EXPERIENCE

12.2024 – Present
Beauty Industry, Valencia, Spain
Eyebrow and lashes artist

08.2022 – 09.2024
T-1000, Riga, Latvia
Customer Service Specialist
• Responsible for world-class customer experience by being the primary point of contact for all
customer service issues on 4 different languages;
• Complements and maintains the order of information about our customers in CRM and other
databases;
• Responsible for constantly seeking new ways to improve operational efficiency and innovation.
• Advises the users of the website on technical issues and answers questions about the product;
• Considers requests and complaints of customers, finds new ways to smoothly resolve them.

02.2022 – 05.2022
Corten Medic, Warsaw, Poland
Interpreter
• Developing contacts and building relationships with clients;
• Reading documents;
• Converting text and audio recordings in one language to one or more others.

07.2021 – 02.2022
DSide Dance Studio, Kiyv, Ukraine
Sales manager
• Presentation of the product offer to customers and preparation for presentation;

• Maintaining customer database;
• Activities aimed at attracting new customers;
• Contract creation for new customers;
• Build and maintaining client relations.

07.2021 – 02.2022
DSide Dance Studio, Kiyv, Ukraine
Administrator
• Supervising administrative staff and dividing responsibilities to ensure performance;
• Support budgeting and bookkeeping procedures;
• Create and update records and databases with personnel, financial and other data.

11.2020 – 06.2021
Lcwaikiki, Zara, Massimo Dutti, Warsaw, Poland
Consultant
• Contributes to sales growth through client relationship building;
• Provides the highest level of customer service by ensuring excellent service from beginning to
end.

OTHER SKILLS

Languages:
• Russian – Native
• Ukrainian – Native
• English – Professional working proficiency
• Polish – Professional working proficiency
• Spanish – A2

IT Skills:
• Advanced knowledge in MS Excel, PowerPoint, Word

Certificates:
• Finished courses of Business emails in English.

Hobbies and interests:
• Dancing;
• Reading;
• Traveling.