Personal information hidden

Daryna Sych
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Lviv

Experience
Operation manager, Sales Ops
CHI SW • Lviv
12/2024 - Present
Redesigned and optimised internal workflows by automated sales team processes within Zoho CRM, improving
pipeline visibility, forecasting accuracy, and operational control.
Built and managed operational processes within the Sales department, including KPI tracking, budgeting, and
quarterly and annual planning.
Worked closely with company's C-level, documenting key decisions, action items, owners, and timelines following
leadership and board meetings, and coordinating quarterly and annual reporting cycles.
Prepared organisational reporting, including annual financial reports, profitability analysis, P&L statements, and
vendor due diligence (Jira, Excel, Zoho CRM).
Monitored key financial and operational indicators such as revenue performance, client profitability, and payment
timelines to support management decision-making.
Coordinated cross-team initiatives to ensure alignment between sales, operations, and other departments during
process changes and internal projects.
Full Zoho CRM management (pipeline, workflows, analytics, reporting)
Oversaw team operations for a department of 21 people, including performance reviews, KPI management, 1:1s,
onboarding/offboarding, and bonus administration
Maintained internal operational documentation and knowledge base, ensuring key processes and decisions were
clearly recorded and accessible.

Sales and Marketing Administrative
ELEKS • Lviv
07/2023 - 09/2024
managed team operations, including meeting scheduling, documentation preparation, and reporting
developed and tracked KPI systems to ensure performance transparency
coordinated social and grant projects end-to-end, including budgeting, resource allocation, workflow
management in Jira, and preparation of technical and payment documentation
managed independent contractors (research, interviews, payroll coordination, and documentation handling)
created content (visuals, videos, text, presentations) and maintained social media presence and community
management
organised online and offline events, including invitations, agendas, promotional materials, and corporate gifts
Tools: Figma, Canva, Adobe Photoshop, CRM (custom), CMS (custom), Meta Ads, Jira, PowerBI.

Payment Risk and Support representative >> SDR team lead
PayProGlobal (SaaS) • Lviv
12/2019 - 04/2023
Processed and monitored daily payment transactions, ensuring accuracy, compliance, and timely issue resolution.
Conducted customer verification (KYC) for high-risk products, strengthening risk management and minimizing
financial exposure.
Communicated directly with clients to resolve payment-related inquiries, improving customer satisfaction and
operational transparency.
Collaborated with payment providers to troubleshoot transaction issues, optimize payout processes, and ensure
uninterrupted financial operations.
Prepared shift- and period-based operational reports, tracking key metrics and supporting KPI monitoring.
Contributed to maintaining secure operational workflows in line with NDA and compliance standards.
Education
Artes Liberales
UCU • Lviv
05/2021

Languages
English, Spanish