Personal information hidden Veteran

Vladyslav Romanenko
Customer Support & Success / Operations Specialist

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Customer Support and Sales professional with 5+ years of experience in EdTech environments,
supporting students and clients using digital learning platforms (Canvas, Blackboard, Moodle, etc.).
Strong background in customer success, user onboarding, and issue resolution in high-volume
environments.
Adaptable, detail-oriented, and comfortable working under pressure, with additional experience in
mission-critical technical environments.

WORK EXPERIENCE
Issue Resolution Specialist
Livingston Research, Kyiv | 02.2026 – Present
• Ensure successful order delivery by managing communication between internal teams and
external contractors
• Resolve complex operational issues, including refunds and quality investigations, maintaining
high customer satisfaction
• Operate in a high-pressure environment, handling large volumes of tickets with strict SLA
adherence
• Proactively identify risks in order execution and coordinate timely resolutions

Customer Support and Sales Specialist
Livingston Research, Kyiv | 09.2019 – 02.2022; 01.2024 – 02.2026
• Managed high-volume customer interactions across multiple channels
• Resolved complex customer issues and maintained high satisfaction levels
• Worked under pressure while meeting performance and communication targets
• Developed strong communication and negotiation skills through sales and support roles

Military Equipment Specialist
Armed Forces of Ukraine | 02.2022 – 12.2023 (Wartime, active duty)
• Operated in high-stress, rapidly changing environments requiring fast decision-making and
strong situational awareness
• Maintained clear and effective communication under pressure, ensuring coordination within
teams
• Demonstrated discipline, responsibility, and resilience in critical situations
• Handled complex tasks where accuracy and reliability were essential
EDUCATION
Master’s degree in Economics | 2022 – 2023
Lviv National University after Ivan Franko
Specialization: Economics and Information Security

Bachelor’s Degree in Economics | 2018 – 2022
Lviv National University after Ivan Franko
Specialization: International Economics

SKILLS
• Customer Success & Support
• Stakeholder Communication
• Problem Solving & Issue Resolution
• CRM Systems
• High-Volume Ticket Handling
• SLA Management
• Operations Coordination
• LMS Platforms (Canvas, Blackboard, Moodle)
• Microsoft Office (Excel, Word, Outlook) Data-driven strategic decision-making,
Coordination of international teams

LANGUAGES
• Russian: Native
• Ukrainian: Native
• English: Advanced ©AZURIUS – Modelos-de-curriculum.com
• German: Upper-Intermediate
• Turkish: Beginner
• Serbian: Beginner