Владислав

Vladyslav Poliakov
Customer Support Specialist
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Cherkassy, UA, Ukraine

Experience Summary
Customer Support Specialist Jan 2023 - Feb 2026 Experienced in providing real-
NDA company time customer support,
leveraging technical expertise to
Provided real-time customer support via live chat. resolve inquiries and manage
Answered customer inquiries and provided accurate information. support tickets ef ciently. Proven
Created and managed support tickets. ability to maintain high response
Resolved customer issues within scope and technical capabilities. quality while demonstrating
Moderated chat environments to ensure compliance with guidelines. empathy and adaptability in
Maintained high response quality and customer satisfaction. diverse situations. Adept at
collaborating with teams to
Education continuously improve service
delivery and enhance the
Medicine - Doctor of Medicine (MD) customer journey. Eager to
contribute unique skills to elevate
ZSMPhU
customer satisfaction and drive
2019 - 2025 Zaporizhzhia, Ukraine
business growth.

Skills
Live Chat Support Expert

Customer Service Expert

Problem-solving Expert

Con ict Resolution Expert

Ticketing Systems Expert

Adaptability Expert

Team Collaboration Expert

Communication Expert

Technical Support Pro cient

Languages
Russian Native

Ukrainian Native

English Intermediate