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Yuliya
Customer support manager
- City of residence:
- Kyiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/18059889/
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Yuliya Zayats
Kyiv, Ukraine | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
Professional Summary
High-performing Customer Support & Operations Specialist with 6+ years of experience in
fast-paced U.S.-based companies. Expert in handling high-volume customer interactions, dispatch
coordination, and problem resolution. Proven ability to increase booking rates, improve customer
satisfaction, and streamline operations. Strong communicator with advanced English skills, seeking
a remote role in customer support, dispatch, or operations.
Core Competencies
Customer Support | Dispatch & Scheduling | CRM Systems | Conflict Resolution | Sales Support |
Communication | Problem Solving | Time Management | Market Research | Leadership |
Multitasking
Professional Experience
Dispatcher | Appliance Repair Company, WA | 2023–2024
- Dispatched and coordinated 20+ daily service calls, optimizing technician routes and schedules
- Maintained clear communication with customers regarding appointments, pricing, and updates
- Increased booking efficiency by prioritizing urgent and high-value jobs
- Managed CRM system, ensuring accurate scheduling and customer records
Customer Support Manager | Door Company, NY | 2022–2023
- Handled high-volume inbound and outbound communication (calls, emails, chats)
- Improved customer satisfaction by providing fast and accurate service information
- Reduced response time by effectively coordinating with internal departments
- Maintained detailed CRM records and supported daily business operations
Night Auditor | Quality Inn, OH | 2016–2022
- Managed front desk operations, including check-in/check-out and guest services
- Processed and verified daily financial transactions with high accuracy
- Prepared nightly audit reports and ensured compliance with company standards
- Resolved customer issues professionally, maintaining high guest satisfaction
Education
Bachelor’s Degree in Computer Science
Ternopil National Economic University (Ukrainian-American Program), 2012–2016
Languages
English (Fluent) | Russian (Fluent) | Ukrainian (Native)
Kyiv, Ukraine | [
Professional Summary
High-performing Customer Support & Operations Specialist with 6+ years of experience in
fast-paced U.S.-based companies. Expert in handling high-volume customer interactions, dispatch
coordination, and problem resolution. Proven ability to increase booking rates, improve customer
satisfaction, and streamline operations. Strong communicator with advanced English skills, seeking
a remote role in customer support, dispatch, or operations.
Core Competencies
Customer Support | Dispatch & Scheduling | CRM Systems | Conflict Resolution | Sales Support |
Communication | Problem Solving | Time Management | Market Research | Leadership |
Multitasking
Professional Experience
Dispatcher | Appliance Repair Company, WA | 2023–2024
- Dispatched and coordinated 20+ daily service calls, optimizing technician routes and schedules
- Maintained clear communication with customers regarding appointments, pricing, and updates
- Increased booking efficiency by prioritizing urgent and high-value jobs
- Managed CRM system, ensuring accurate scheduling and customer records
Customer Support Manager | Door Company, NY | 2022–2023
- Handled high-volume inbound and outbound communication (calls, emails, chats)
- Improved customer satisfaction by providing fast and accurate service information
- Reduced response time by effectively coordinating with internal departments
- Maintained detailed CRM records and supported daily business operations
Night Auditor | Quality Inn, OH | 2016–2022
- Managed front desk operations, including check-in/check-out and guest services
- Processed and verified daily financial transactions with high accuracy
- Prepared nightly audit reports and ensured compliance with company standards
- Resolved customer issues professionally, maintaining high guest satisfaction
Education
Bachelor’s Degree in Computer Science
Ternopil National Economic University (Ukrainian-American Program), 2012–2016
Languages
English (Fluent) | Russian (Fluent) | Ukrainian (Native)
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The candidate's resume is posted at https://www.work.ua/resumes/18059889/