Ростислав

Rostyslav Romanchenko
I have a strong passion for outdoor activities, including fishing, hiking, camping, and bicycling,
which foster my connection with nature and promote a healthy, active lifestyle. Additionally, I am
committed to developing my creative and technical skills. I am proficient in Adobe Premiere Pro,
where I am continually advancing my video editing capabilities. I am also dedicated to learning the
guitar, enhancing my musical proficiency, and refining my drawing techniques to express my artistic
ideas. These pursuits demonstrate my dedication to continuous personal and professional
development, balancing both physical activity and creative growth.

Contact Experience
Phone 2020 - 2021
[open contact info](look above in the "contact info" section)
SupportYourApp
Content Moderator
Email
[open contact info](look above in the "contact info" section) Responsible for user-generated content submitted to an online platform. Make sure that
items are placed in the right category, are free from scams, doesn't include any illegal
items, and much more.
2021 - 2022
UvoTeam
Support Team Member
Education Provided timely and professional support to customers via email, chat, and messaging
platforms. Assisted clients with product inquiries, order issues, refunds, and general
2020 - 2024 troubleshooting. Resolved customer complaints efficiently while maintaining a high level
Bachelor of Psychology of customer satisfaction. Maintained accurate records of customer interactions and
Kyiv International University follow-ups. Collaborated with internal teams to ensure quick resolution of complex issues.
Handled multiple requests simultaneously while meeting response time and quality
standards

2022 - 2023
DiJust
Customer Support Agent

Expertise
2023 - 2024
Sales Boosta
Customer Service Sales Representative
Communicating with customers in real time via chat platforms to identify needs,
Video Editing
recommend suitable products, and guide clients through the purchasing process. Focused
3D Animation on building trust, handling objections, and converting inquiries into sales while
maintaining a friendly and professional tone. Provided accurate product information,
Audio Editing upsold and cross-sold when appropriate, and ensured a smooth customer experience from
first message to completed purchase.

Language
English

Ukrainian