Руслана

Ruslana Prokopenko
Customer Support

[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

SUMMARY EXPERIENCE
Excellent communication skills; Chat Support Agent, Rajbet Mar 2024 — Apr 2025
proficient in multiple languages
including English • Delivered professional support with a focus on efficiency and high customer
satisfaction.
Quick learner and able to work in
a rapidly changing environment • Helped users resolve issues with payments, account settings, and site

under stressful conditions navigation.

Strong knowledge of Windows • Explained platform features to new users and assisted with technical

operating systems and office troubleshooting.
applications including mobile
devices
Legal Assistant, Ahmed Law Firm Nov 2020 — Nov 2023
Exceptional ability to multi-task
- Dubai
and prioritize
Exceptional attention to detail • Conducted client intake; answered email and phone inquiries

Expert in Microsoft Office (Word, • Organized case files and prepared case summaries
Excel, and PowerPoint) • Translated documents and interpreted for clients

• Trained new employees with office administration

• Drafted content for website
SKILLS

• Multi-Channel Support
Manager | Rula O.P. Feb 2019 — Aug 2019
• Customer Engagement
• Answered customer queries
• Technical Troubleshooting
• Trained new employees in customer service/communications
• Ticket Management
• Supervised employees and increased store productivity

LANGUAGES • Assisted with payroll and distributed paychecks to employees

English

EDUCATION
Russian
The Bohdan Khmelnytsky National University of Cherkasy 2015 — 2020
Ukrainian
Bachelor's and Master's Degrees in History

CERTIFICATIONS AND LICENSES
Practical Psychology
International Institute of PsychologyJuly 2023 | 48 Academic Hours (1.6
ECTS)

Social Thinking Skills – The Way to the Psychological Individual Growth
International Institute of Psychology 24 Academic Hours (0.8 ECTS)