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Account manager
- Considering positions:
- Account manager, Customer service manager, Sales manager, Sales agent, Project manager, CRM-manager, Dispatcher, Outreach manager, Operations manager, Customer support representative
- City of residence:
- Other countries
- Ready to work:
- Remote
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DANIEL STEPHEN
[open contact info ](look above in the "contact info" section) || [open contact info ](look above in the "contact info" section)
PROFESSIONAL EXPERIENCE
Supplax INC – USA, Remote
Sales Agent (Cold Calls)
• Called businesses, general contractors, and builders to pitch our wallpaper services
• Maintain and update the CRM with detailed lead, client, and project activity data to ensure seamless pipeline visibility.
Clario INC – Dubai, Remote
Sales Agent [June 2025 – December 2025]
• Serves as the first point of contact for prospective clients, introducing Clario’s products and guiding customers through the sales process.
• Responded to client inquiries, addressed concerns, and handled objections effectively to support informed purchasing decisions.
• Researched and validates client data, merging and updating records within Salesforce to ensure accurate and complete customer profiles.
Yaradin INC - Ukraine, Remote
Sales Representative (Lead Generation) [Jan 2024 - June 2025]
• Proactively source and submit tailored proposals to job posts on Upwork, matching agency developers with ideal client opportunities.
• Maintain and update the CRM with detailed lead, client, and project activity data to ensure seamless pipeline visibility.
• Develop and optimize the sales funnel, identifying bottlenecks and improving lead conversion processes.
• Conduct A/B testing on outreach templates, proposal formats, and messaging to enhance engagement and improve win rates.
• Spearheaded lead generation efforts using LinkedIn Sales Navigator and Hunter.io to identify and verify qualified email leads, enabling targeted outreach
Customer Service Representative [Sep 2021 - Oct 2023]
• Conducted outreach to over 1000 customers, increasing satisfaction scores by 25% and retention rate by 10%.
• Provided quick responses to user inquiries, boosting platform satisfaction ratings.
Greatwide Logistics - Kharkiv, Ukraine
Customer Care Representative (Lead Generation). [Feb 2019 - Sep 2020]
• Handled inbound calls and resolved customer issues efficiently, fostering long-term relationships and enhancing satisfaction.
• Identified and qualified leads, maintaining a pipeline of potential customers and generating reports on lead conversion rates.
• Collaborated with colleagues across departments to ensure seamless customer service and achieve sales goals.
Skills
• Stakeholder Communication & Management
• Account Management
• Customer Support
• Negotiation
• Adaptability & Resilience
• Digital Marketing & Advertising
• CRM tools
ACADEMIC BACKGROUND
Simon Kuznets National University of Economics, [Kharkov, Ukraine].
• Master of Business Administration
Graduation Date: Dec 2018
• Bachelor of Business Administration
Graduation Date: Jun 2017
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PROFESSIONAL EXPERIENCE
Supplax INC – USA, Remote
Sales Agent (Cold Calls)
• Called businesses, general contractors, and builders to pitch our wallpaper services
• Maintain and update the CRM with detailed lead, client, and project activity data to ensure seamless pipeline visibility.
Clario INC – Dubai, Remote
Sales Agent [June 2025 – December 2025]
• Serves as the first point of contact for prospective clients, introducing Clario’s products and guiding customers through the sales process.
• Responded to client inquiries, addressed concerns, and handled objections effectively to support informed purchasing decisions.
• Researched and validates client data, merging and updating records within Salesforce to ensure accurate and complete customer profiles.
Yaradin INC - Ukraine, Remote
Sales Representative (Lead Generation) [Jan 2024 - June 2025]
• Proactively source and submit tailored proposals to job posts on Upwork, matching agency developers with ideal client opportunities.
• Maintain and update the CRM with detailed lead, client, and project activity data to ensure seamless pipeline visibility.
• Develop and optimize the sales funnel, identifying bottlenecks and improving lead conversion processes.
• Conduct A/B testing on outreach templates, proposal formats, and messaging to enhance engagement and improve win rates.
• Spearheaded lead generation efforts using LinkedIn Sales Navigator and Hunter.io to identify and verify qualified email leads, enabling targeted outreach
Customer Service Representative [Sep 2021 - Oct 2023]
• Conducted outreach to over 1000 customers, increasing satisfaction scores by 25% and retention rate by 10%.
• Provided quick responses to user inquiries, boosting platform satisfaction ratings.
Greatwide Logistics - Kharkiv, Ukraine
Customer Care Representative (Lead Generation). [Feb 2019 - Sep 2020]
• Handled inbound calls and resolved customer issues efficiently, fostering long-term relationships and enhancing satisfaction.
• Identified and qualified leads, maintaining a pipeline of potential customers and generating reports on lead conversion rates.
• Collaborated with colleagues across departments to ensure seamless customer service and achieve sales goals.
Skills
• Stakeholder Communication & Management
• Account Management
• Customer Support
• Negotiation
• Adaptability & Resilience
• Digital Marketing & Advertising
• CRM tools
ACADEMIC BACKGROUND
Simon Kuznets National University of Economics, [Kharkov, Ukraine].
• Master of Business Administration
Graduation Date: Dec 2018
• Bachelor of Business Administration
Graduation Date: Jun 2017
More resumes of this candidate
Considering positions: Sales manager, Sales representative, Account manager, 7 more positions
Remote
Full-time, part-time
- Sales manager, 1 year 7 months
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The candidate's resume is posted at https://www.work.ua/resumes/18088101/