Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18090369/

Work experience

Customer support (chat)

from 02.2024 to 12.2025 (1 year 11 months)
Raiffeisen Bank Ukraine, Львів (Фінанси, банки, страхування)

Processed customer requests via chat and e-mail (technical & financial issues)
Achieved KPI targets
Conducted cross-sales of banking products
Maintained high customer satisfaction levels
Worked with internal banking systems

SMM Manager

from 04.2023 to 01.2024 (10 months)
Individual Entrepreneur Dubrova T.L., Львів (Приватні особи)

Developed and implemented content strategies
Managed targeted advertising campaigns
Analyzed campaign performance metrics
Created visual content (photo, video, reels)
Collaborated with influencers
Used AI tools (ChatGPT) for content optimization

Sales Manager

from 10.2022 to 12.2022 (3 months)
BistSoft, Дистанційно (IT)

Conducted cold and warm calls
Sold software products
Handled technical inquiries
Updated database
Participated in product presentations

Customer support specialist at Acquiring Business Support Department

from 04.2010 to 07.2018 (8 years 4 months)
Raiffeisen Bank Ukraine, Херсон (Фінанси, банки, страхування)

Resolved technical and financial issues via phone calls and e-mail
Initiated chargeback requests though banking systems
Provided inbound and outbound support
Achieved KPI targets
Supported acquiring business clients

Education

Kherson National Technical University

Economical Cybernetics, Херсон
Higher, from 2003 to 2008 (5 years)

Knowledge and skills

• Стресостійкість
• Уміння працювати в режимі багатозадачності
• Комунікабельність
• Canva
• Користувач ОС Windows
• Користувач MacOS
• Користувач ChatGPT
• Уміння швидко засвоювати нову інформацію
• Урегулювання конфліктів

Language proficiencies

• English — average
• Ukrainian — fluent