Ірина

IRYNA
DOROSHCHYK

Contact About Me
Customer-oriented professional with 5+ years of experience
[open contact info](look above in the "contact info" section)
working with clients in English in online environments. Strong
[open contact info](look above in the "contact info" section) communication and problem-solving skills, with the ability to
identify customer needs, provide clear support, and maintain
Ostroh, Rivne region, Ukraine positive relationships. Experienced in multitasking, handling
feedback, and working with CRM systems.

Work Experience
Education
English Teacher (Remote) 2019 – Present

National University of Ostroh Academy
Communicate with clients (students) in English daily,
Bachelor’s Degree identifying their needs and adapting solutions accordingly.
Faculty of Romance and Germanic Provide clear support in challenging situations while managing
Languages scheduling and ongoing communication. Build long-term
2018-2022 relationships and maintain client engagement.
English Teacher 2021 – 2022
JustSchool
Delivered online lessons to students (A1–B2) and provided
regular feedback and support. Worked with CRM systems to

Skills track progress and handled client communication, including
resolving scheduling and learning issues. Conducted speaking
clubs and group sessions.
Customer communication
English Teacher 2020 – 2022
Problem-solving
Anima Psychological Development Center
Multitasking Communicated with students and parents to better
understand learning needs and expectations. Adapted
Time management teaching materials and approaches accordingly, providing
structured feedback and continuous support. Managed group
Attention to detail
classes and maintained a positive and productive learning
environment.

Language Digital skills
CRM systems
Ukrainian Google Workspace (Docs, Sheets, Slides)
Microsoft Office
English Slack, Zoom, Google Meet
Canva, Adobe Photoshop
ChatGPT, Grammarly