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Yana Hirnyak
JUNIOR IT RECRUTER/TALENT
SOURCER
Contacts:
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
SUMMARY
Telegram
Lviv, Ukraine
Results-driven Professional transitioning into IT
Recruitment / People Experience, leveraging 5+ years of
extensive background in Banking Customer Service and
TECH SKILLS
solid technical knowledge from QA engineering training.
Proven track record in effective communication, conflict Recruitment & Tools: Jira,
resolution, and understanding clients' hidden needs. Trello, Slack, Google
Thanks to QA training at GoIT, I thoroughly comprehend Workspace, Zoom, CRM/ATS
the software development lifecycle (SDLC), tech stacks, platforms.
and tech workflows. Eager to apply strong sourcing Technical Background (QA):
capabilities, empathy, and technical insight to identify and SDLC (Software Development
attract top talent as a Junior IT Recruiter / People Life Cycle), Agile/Scrum
Experience Specialist. methodologies, HTML/CSS
basics, SQL fundamentals,
WORK EXPERIENCE
Client-Server Architecture.
Customer Service Specialist
PrivatBank SOFT SKILLS
Feb 2025 to Nov 2025 (9 months)
Jun 2019 to Feb 2024 (4 years, 8 months) Active Listening & Empathy
Proactively attracted and onboarded new clients, effectively Advanced Communication &
promoting and selling bank products and services. Negotiation
Conducted cold and warm calls to present financial Conflict Resolution
solutions and cross-sell complex products. Detail-oriented & Analytical
Lead Economist Thinking
OschadBank Time Management &
Mar 2024 to Feb 2025 (11 months) Adaptability
Consulted retail and corporate customers, identified their
EDUCATION
needs, and matched them with the right banking products.
Handled customer inquiries and objections, building long- IT School GoIT 2025-2026
term loyalty and high satisfaction rates. QA Engineer
LANGUAGES
Zaporizhzhia National University
2018 - 2023
Ukrainian - Native Human Resource Management
English - Intermediate and Labour Economics
JUNIOR IT RECRUTER/TALENT
SOURCER
Contacts:
[
[
SUMMARY
Telegram
Lviv, Ukraine
Results-driven Professional transitioning into IT
Recruitment / People Experience, leveraging 5+ years of
extensive background in Banking Customer Service and
TECH SKILLS
solid technical knowledge from QA engineering training.
Proven track record in effective communication, conflict Recruitment & Tools: Jira,
resolution, and understanding clients' hidden needs. Trello, Slack, Google
Thanks to QA training at GoIT, I thoroughly comprehend Workspace, Zoom, CRM/ATS
the software development lifecycle (SDLC), tech stacks, platforms.
and tech workflows. Eager to apply strong sourcing Technical Background (QA):
capabilities, empathy, and technical insight to identify and SDLC (Software Development
attract top talent as a Junior IT Recruiter / People Life Cycle), Agile/Scrum
Experience Specialist. methodologies, HTML/CSS
basics, SQL fundamentals,
WORK EXPERIENCE
Client-Server Architecture.
Customer Service Specialist
PrivatBank SOFT SKILLS
Feb 2025 to Nov 2025 (9 months)
Jun 2019 to Feb 2024 (4 years, 8 months) Active Listening & Empathy
Proactively attracted and onboarded new clients, effectively Advanced Communication &
promoting and selling bank products and services. Negotiation
Conducted cold and warm calls to present financial Conflict Resolution
solutions and cross-sell complex products. Detail-oriented & Analytical
Lead Economist Thinking
OschadBank Time Management &
Mar 2024 to Feb 2025 (11 months) Adaptability
Consulted retail and corporate customers, identified their
EDUCATION
needs, and matched them with the right banking products.
Handled customer inquiries and objections, building long- IT School GoIT 2025-2026
term loyalty and high satisfaction rates. QA Engineer
LANGUAGES
Zaporizhzhia National University
2018 - 2023
Ukrainian - Native Human Resource Management
English - Intermediate and Labour Economics
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The candidate's resume is posted at https://www.work.ua/resumes/18137283/