Personal information hidden

ABOUT ME

QA Engineer with several years of experience in the
telecommunications sector, focusing on customer support and
mentoring. Proficient in manual testing of web and mobile
applications, API testing with Postman, and SQL. Experienced in
documenting defects in Jira and applying test design
techniques to ensure product quality. Analytical, responsible,
and a fast learner.

PROJECTS
QA Engineer Nov 2025 - present
Conduit – Manual testing of a social platform’s core features

ANASTASIIA
was performed, with a primary focus on article creation and
editing flows. A detailed decomposition of the application was
created to ensure full test coverage of all functional
components. Postman was utilized to verify API endpoints, and

FURMAN
technical logs were analyzed to identify server-side defects. All
discovered issues were documented in Jira with clear
reproduction steps and supporting evidence.

QA Engineer JPetStore – Functional testing of the e-commerce application
was conducted, covering the entire user journey from product
selection to successful checkout. Thorough UI testing of all web
[open contact info](look above in the "contact info" section)
forms and elements was involved to ensure a smooth user
[open contact info](look above in the "contact info" section) experience. Responsibility was taken for identifying bugs in the
Linkedin shopping process, and detailed bug reports were created for
the development team.
Telegram

PREVIOUS EXPERIENCE
SKILLS Sep 2024 – Nov 2025 | Remote

Manual/Automation testing, Customer Support Specialist/Vodafone Ukraine
Black/Greybox testing, Web/Mobile
Handled 100+ daily requests while using 4-5 software
testing systems (CRM, billing, knowledge bases).
Regression, Sanity, Smoke Ranked in the Top 10 employees of the entire call center
within the first 2 months.
testing,Retesting,UI testing,Functional
Onboarded 10 new colleagues, helping them reach target
testing,Non-functional testing KPIs ahead of schedule.
Test design techniques Maintained a 90%+ QA score by balancing communication
with fast data entry.
Test documentation: Test plan, Test
cases, Checklists, Bug reports Aug 2019 –Mar 2024 | Horodyshche, Ukraine

Knowledge of SDLC, STLC, Bug life cycle, Customer Service Representative / Vodafone Ukraine

Waterfall, Agile concepts knowledge Trained retail staff on products and sales to improve store
performance.
(Scrum, Kanban)
Achieved 100% compliance with corporate standards and
Tools: Jira, TestRail, Git/Github, Unix internal quality audits.
Terminal, Postman, DBeaverWeb Resolved 40+ complex issues daily, including technical
troubleshooting and conflicts.
Understanding (Client-Server
Managed inventory and reporting with high accuracy and
Architecture,Chrome DevTools, minimal errors.
HTML/CSS, XML, JSON)
JavaScript basic knowledge ADDITIONAL EDUCATION
QA Course at Mate academy (Manual and Automation QA) 2026

LANGUAGE EDUCATION
Korsun-Shevchenkivskyi Pedagogical College named after T.H.
English-Intermediate Shevchenko
Specialty: Primary Education