Das

Riya Das
Lviv, Ukraine
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Customer Support and Sales Representative with over 1 year of experience in the telecommunications industry,
demonstrating strong capabilities in customer service and sales. Proven track record in Customer Feedback
Analysis and Sales Strategy, effectively enhancing customer satisfaction and driving sales conversions. Adept at
leveraging customer interactions to improve service delivery and achieve business objectives.

WORK EXPERIENCE
G&G Networks
Customer Support and Sales Representative Lviv, Ukraine | Aug 2024 - Sep 2025
• Handled 50+ daily outbound calls combining customer support, feedback collection, and sales* Achieved 90%+
customer satisfaction while balancing service and sales responsibilities* Successfully converted interactions into
sales through effective communication and persuasion* Recognized by clients for reliability, with repeat requests
for continued support* Contributed to improved customer experience through actionable feedback and insights.

EDUCATION
Danylo Halytsky Lviv National Medical University Lviv, Ukraine
Doctor of Medicine - Medicine Nov 2021 - Present
• Handling patient documentation and clinical rotations during classes while building strong organisation,
teamwork and time management skills in a fast- paced environment.

Srimanta Sankardev Higher Secondary School Assam, India
Higher Secondary Education - Science - GPA: 4.7 Mar 2017 - Jul 2019
• Secured First prize in a prestigious inter-school science exhibition.
• Earned multiple distinctions in various art competitions.
• Captured several awards across multiple athletic disciplines at school.
• Awarded second prize in a competitive photography showcase for excellence in visual composition and technical
execution.

ADDRESS
Address | Mechnykova 8b, Lviv, Ukraine
Date of birth | 10/07/2001
Nationality | Indian

LANGUAGES
English (C1-C2)
Hindi(C1-C2)
Assamese(C1-C2)