Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18156426/

Work experience

Sales & Customer Support Assistant

from 04.2022 to now (4 years 4 months)
Позитив-Свято, Дистанційно (Роздрібна торгівля)

- Provided customer support via Instagram, Telegram, Viber, WhatsApp, and phone calls
- Responded to customer inquiries (around 5–10 per day), ensuring timely and clear communication
- Helped clients choose products based on their needs and preferences
- Processed orders and assisted with payments
- Handled several conversations at the same time while staying polite and attentive
- Answered customer questions and helped resolve issues in a friendly and helpful way
- Maintained positive communication and aimed to create a good customer experience

Education

Київська школа економіки

Економіка і великі дані, Київ
Unfinished higher, from 2024 to 2028 (4 years)

Knowledge and skills

• Data management
• Active listening
• Analytical thinking
• Technical support for users
• Receiving and processing orders
• Conducting online chats
• Organizational skills
• Communication skills
• Conflict resolution
• Multitasking
• Attention to detail
• Client communication
• Problem solving
• Customer support
• Time management
• Microsoft 365
• Google Workspace
• Python
• SQL
• Tableau

Language proficiencies

• Ukrainian — fluent
• English — advanced