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Work experience

TechOps Shift Leader

from 12.2021 to now (4 years 8 months)
Namecheap, Харків (IT)

Management of a small team;
Division of responsibilities between team members;
Managed microservices running in Docker containers, maintaining high
availability and responding rapidly to degradation events;
Provisioned and configured new servers and nodes to meet growing
infrastructure demands;
Performed deep root cause analysis on major incidents, producing post-
mortem reports and driving preventive action items;
Working with version control system (git);
Monitoring of internal resources as well as customers’ servers using Nagios/Centreon;
Support of difficult projects based on microservices;
Database replication (MySQL/MariaDB);

Technical Operations Engineer

from 05.2018 to 12.2021 (3 years 8 months)
Namecheap, Харків (IT)

Administered shared, reseller, VPS, and dedicated hosting infrastructure
across a fleet of 500+ servers, ensuring HA and performance across all
tiers;
Managed cPanel/WHM environments with CloudLinux: resource
isolation, LVE configuration, and server-level performance tuning;
Operated KVM-based virtualization for VPS hosting: VM provisioning,
resource allocation, and hypervisor troubleshooting;
Acted as L3 escalation point for TechSupport and Customer Support
teams on complex infrastructure issues;
Planned and executed server consolidation maintenances - merging
underutilised servers to optimise resource usage and reduce
infrastructure footprint
Maintained internal runbooks and incident documentation in
Confluence; tracked workflows in Jira

Linux System Administrator

from 02.2018 to 05.2018 (4 months)
WebHostingZone, Харків (IT)

Provisioned and configured servers across multiple Linux distributions
(CentOS, Ubuntu, Debian)
Provided L2/L3 technical support for shared hosting clients, resolving
complex server-side and environment issues
Diagnosed and resolved email deliverability issues: DNS/MX records, IP
reputation, Postfix/Exim configuration
Assisted clients with SSL/TLS certificate installation and renewal across
various web server platforms
Managed client billing operations and account lifecycle using WHMCS

Network System Administrator

from 05.2017 to 02.2018 (10 months)
JSC Datagroup, Харків (Телекомунікації, зв'язок)

Operational experience in MPLS network (configuration, support,
debug). Creating main links with required capacity, data rate transfer,
required quality of service etc. Creating backup links(L2). Making link
junctions with other providers.
Creating channels as for separate end point so creating required
network topology using dynamic routing protocols OSPF, BGP.
Configuration of aggregated data flow with load balancing to create link
of big capacity (LAG)
Remote administration of existing data links.
Skills in work with Cacti and Nagios (systems of network monitoring)
Configuring network equipment (Cisco (76xx, 72xx, 38xx, 28xx, 3560,
3550, 2960, 3400, 2400), ZTE (ZXR10 2920), Asotel, D-link, Zyxel and
others.)

Monitoring Sector Specialist

from 04.2015 to 05.2017 (2 years 2 months)
JSC Datagroup, Харків (Телекомунікації, зв'язок)

Monitoring of the network state, working on issues, troubleshooting, and
escalation of serious problems to L3 department.
Customer support for corporate clients, working with ticket tracking
systems and ServiceDesk.
Level 2 support (working with issues from Call Center).

Education

Національний технічний університет «Харківський політехнічний інститут»

Комп’ютеризовані системи управління та автоматика, Харків
Higher, from 2014 to 2016 (2 years)

Донецький національний політехнічний університет

Системи управління та автоматика, Донецьк
Unfinished higher, from 2010 to 2014 (4 years)

Knowledge and skills

• Цілеспрямованість
• Git
• Користувач ОС Linux
• BASH
• Docker
• DHCP
• PostgreSQL
• TCP/IP
• nginx
• Ansible
• HTML
• MySQL
• Користувач Ubuntu
• Налаштування DNS

Language proficiencies

• English — average
• Ukrainian — fluent