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Спеціаліст техпідтримки

Considering positions:
Спеціаліст техпідтримки, Проджект-менеджер, Контент-менеджер, Автор, Блогер, AI-креатор, Модератор, SMM-менеджер, Копірайтер, Дизайнер
Age:
19 years
City of residence:
Dnipro
Ready to work:
Dnipro, Remote

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SOFIIA SMYRNOVA
Project Coordinator
Dnipro, Ukraine (remote-ready) • [open contact info](look above in the "contact info" section)[open contact info](look above in the "contact info" section)
Work Experience
Project Manager (part-time)Apr 2026 – Jun 2026
VepBit — remote
• Maintained the product backlog and project documentation; prepared user stories with acceptance criteria for the development team.
• Tracked task progress in Jira and followed up with team members to keep delivery on schedule.
• Coordinated communication between stakeholders and the remote development team in an Agile workflow.
Project Manager (part-time)Jan 2026 – Jun 2026
AntLogistics — remote
• Coordinated feature delivery for a SaaS platform end-to-end: multilingual UI toggle (RTL/LTR), SEO recommendations module, admin panel, and subscription management.
• Turned business requirements into structured user stories and acceptance criteria for the development team.
• Supported sprint planning and backlog refinement in Jira; kept project documentation up to date in Confluence.
QA Engineer (full-time → part-time)May 2025 – May 2026
Testmatick — remote
• Performed functional, regression, and UI testing for web products; wrote and executed test cases and checklists.
• Reported and tracked defects in Jira; collaborated with developers and PMs on reproduction and prioritization.
QA Team LeadMay 2023 – May 2024
Startup — remote
• Led a small QA team: assigned testing tasks, reviewed test cases and checklists, and mentored junior testers.
• Owned the end-to-end testing process for web products: planned coverage and coordinated functional, regression, and UI testing across releases.
• Ran defect triage with developers and PMs; tracked quality metrics and reporting in Jira.
• Maintained testing documentation and standards for the team.
QA EngineerDecember 2022 – Apr 2023
Startup — hybrid
• Tested new web features across functional, regression, and UI scenarios; built and maintained test cases and checklists.
• Logged and prioritized defects in Jira and worked closely with developers on reproduction and verification.
Trainee Journalist / Web JournalistOct 2020 – Feb 2022
• Researched, wrote, and edited web content under deadlines; developed structured writing and interviewing skills.
Skills
Project coordination: Agile, Scrum, task tracking & follow-ups, meeting notes and documentation, backlog management, user stories & acceptance criteria, sprint planning support, stakeholder communication
Tools: Jira, Confluence, MS Office (Excel, PowerPoint, Word), Git/GitHub
Technical background: QA (test cases, checklists, bug reporting, basic unit testing), Python, basics of C++/C#/JavaScript, understanding of REST APIs and DevOps principles
Languages: Ukrainian — native, Russian — fluent, English — advanced, Czech — intermediate
Education
Oles Honchar Dnipro National UniversitySep 2024 – present
B.Sc. in Software Engineering, Faculty of Applied Mathematics and IT (government-funded)

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