Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/18181839/

Work experience

Customer support representative

from 02.2025 to 01.2026 (1 year)
Fiber Home, Remote (Telecommunications and networking)

We are Fiber | Tirana, Albania | 2024 – 2025 Delivered frontline customer support for telecom/internet services to 40+ clients daily via phone, email, and chat, achieving a 97% positive feedback scoreResolved technical, billing, and service inquiries on first contact 85% of the time by applying active listening and company troubleshooting protocolsDe-escalated high-tension situations with empathy and policy knowledge, preventing complaints and retaining at-risk subscribersMaintained detailed CRM records for 1,000+ customer interactions, ensuring accurate follow-up and reducing repeat contact by 30%
Collaborated with technical and sales teams to process service requests, track installations, and guarantee timely resolutionEducated customers on fiber plans, promotions, and self-service tools, increasing product adoption and satisfactionKEY ACHIEVEMENTSCustomer Retention: Personally recovered 15+ dissatisfied clients through tailored solutions and proactive follow-upService Excellence: Consistently exceeded KPIs for response time <2 min and satisfaction rate >95%Multilingual Support: Leveraged English, French, and German to assist international customers and reduce language barriers

Education

Government Bilingual High School

Sciencs, Одеса
Specialized secondary, from 2013 to 2019 (6 years)

Knowledge and skills

• Проведення індивідуальних занять
• Викладання для дітей та підлітків
• Впевненість
• Онлайн-викладання
• Здатність до навчання
• Доброзичливість
• Неконфліктність
• Проведення групових занять
• Адаптивність
• Google Клас
• Викладання для дошкільнят
• Ініціативність
• Викладання
• Викладання для дорослих
• Грамотна усна та письмова мова
• Комунікабельність

Language proficiencies

• English — advanced
• French — fluent
• German — average

Additional information

CURRICULUM VITAE
NGASSA AUDREY GAËLLE
PERSONAL DETAILS
Date of Birth: 23 June 2002
Nationality: :Cameroonian
Address: Padova,Padue, Italy
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Available for remote work | EU time zone GMT+1/+2PERSONAL PROFILE

Reliable and multilingual 24-year-old with strong communication skills in French, English, German B1, and Italian A2.
Experienced in online customer interaction, email management, and remote support. Patient, empathetic, and able to resolve customer issues calmly across chat and email platforms. Seeking a remote Customer Service Agent position to provide high-quality multilingual support for international clients. Fast learner with excellent written skills and 50+ WPM typing speed.
Active Listening | Problem Solving | Cultural Awareness | Team Collaboration.

WORK EXPERIENCE Freelance Online Support Assistant | Remote

Main subjects: English Language & Literature, Information Technology, Social Sciences
progress
LANGUAGES : Language Level Notes French Native Mother tongue , EnglishC1 Fluent ,Written & spoken, customer service level , GermanB1 Intermediate
Can handle basic customer queries , ItalianA2 Elementary Daily conversation, improving Common European Framework of Reference CEFRTECHNICAL EQUIPMENT FOR REMOTE WORK Fiber internet connection 100 Mbps | Quiet dedicated workspace Windows 11 PC | Noise-cancelling headset with microphone.
Available for shifts covering CET, GMT, or EST time zones
INTERESTS
Digital communication, language learning, volunteering, graphic design with Canva
REFERENCES
Available upon request