Islam

ISLAM FADDA

Phone Email
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

About Me Experience
Seeking a challenging career
01.2024 – present
opportuntiy in a multinational or
Telesales Agent - DAMAC Properties
an international organization
where my skills can be enhanced I specialize in promoting and selling properties in Dubai. My role involves
effectively communicating the unique selling points of DAMAC's developments
and collect a set of expertise that
to prospective clients, providing personalized property solutions, and ensuring a
will help me achieve my life seamless sales process from initial inquiry to final closing. I leverage market
goals. knowledge, strong negotiation skills, and a customer-centric approach to
exceed sales targets and foster long-term client relationships in the competitive
Dubai real estate market.
Education
01.2023 – 01.2024
Bachelor degree Telesales Agent - The First Group
The higher Institute of Proactively made calls to potential leads to introduce available properties,
information management. discuss their features, and gauge the buyers' interest. Provided information
about the properties, answered questions, and addressed any concerns the
potential buyers may have had.

Core Skills 04.2021 – 11.2022
Hotel Guide - Nefer Tours (Marsa Alam, Egypt)
Software Skills
Holiday representative, responsible for looking after the customer's best interests
Presentation skills while they were on holiday. Sold excursions to increase company profits and
enhance the customer’s experience. Also resolved any issues using problem-
Customer Handling solving skills and initiative.

Self Learner 03.2020 – 04.2021
Customer Service Agent - Booking.com (Russian-English)
Excellent Communication Skills
Helped a large volume of customers daily with a positive attitude and focus on
Team worker customer satisfaction. Communicated with clients regarding account services,
statements, and balances. Provided primary customer support to internal and
Teaching external customers.

Leadership 01.2016 – 01.2020
Negotiation skills Russian Tour Guide - Flash Tour (Hurghada, Egypt)
Holiday representative, responsible for looking after the customer's best interests
while they were on holiday. Sold excursions to increase company profits and

languages improve the customer’s experience. Also resolved any issues using problem-
solving skills and initiative.

Arabic - Native

Russian - C1

English - B2