Артем

ARTEM CHEPURNYI
Date of Birth: March 18, 1994

TargetFields: IT Support · Technical Support · Web Support · IT Operations

PROFILE
Dubai,Hessa st,Damac hills
Motivated IT Support Specialist with hands-on experience in technical
troubleshooting, system support, and web technologies. Completed Google IT
[open contact info](look above in the "contact info" section) Support Professional Certificate, covering networking, operating systems,
system administration, and IT security. Fast learner with strong problem-solving
[open contact info](look above in the "contact info" section)
skills and experience supporting users in office and remote environments.
SOFT SKILLS TECHNICAL SKILLS
Technical: IT Support / Help Desk / Level 1 Support
Strong problem-solving and troubleshooting
skills Systems & Tools: Windows, Linux , Google Workspace, MS Office, CRM systems
Effective verbal and written communication Networking : TCP/IP, DNS, DHCP, VPN
Customer-focused and user support AI: Working with AI tools for task automation, information analysis, user support.
orientation Cybersecurity: malware prevention, access control and authentication, data
Time management and multitasking under
protection basics, secure system configuration in a workplace environment
pressure
Adaptability and quick learning of new Web Technologies: HTML, CSS, website builders (Tilda / Wix / WordPress), basic
technologies SEO, website setup and maintenance
Patience and empathy when assisting end- Other: Technical documentation, Python (beginner), SQL and database structure
users basics
EDUCATION & COURSES
WORK EXPERIENCE
Computer Engineering Specialist Degree IT SUPPORT / WEB DEVELOPMENT(FREELANCE) 2020-2025
2011-2016
Office-based role
Cybersecurity Fundamentals Course (Stepik)
Provided Level 1 IT support for laptops, desktops, printers, and networks
Google IT Support – (Coursera) Installed, configured, and maintained OS, software, office apps, and security
– Technical Support Fundamentals tools
– Computer Networking
Managed user accounts, passwords, permissions, and access control
– Operating Systems & You: Windows/Linux
– System Administration & IT Infrastructure Services Diagnosed and resolved software and hardware issues on-site and remotely
– Security & IT Support Performed system maintenance: updates, backups, antivirus, and monitoring
– Automation & Programming with Python
Documented incidents, solutions, and procedures in ticketing systems
LANGUAGE Supported employee onboarding: device setup, account creation, IT training
Assisted with website setup and maintenance using HTML, CSS, and Web
Ukrainian - native Russian - native
builders
English - B1
Coordinated issue escalation with senior IT staff and external vendors

ONLINE SALES & E-COMMERCE SPECIALIST 2016-2020
Self-employed (online)
Managed online sales on marketplaces and e-commerce platforms
Developed and launched e-commerce websites with full technical setup
Set up and managed Google Ads and social media ad campaigns
Analyzed sales data to optimize listings and improve conversions
Handled customer communication and support
Monitored competitor activity and adjusted sales tactics accordingly
Managed order fulfillment and logistics for online sales