Owen

WORK EXPERIENCE

CUSTOMER SERVICE MANAGER May 2 0 2 2 - Present

Zhara Models
. Assist customers via phone calls and emails .
. Manage large amounts of incoming phone calls

. Identify and assess customers ’ needs to achieve
satisfaction
. Build sustainable relationships and trust with customer
accounts through open and interactive communication
. Provide accurate , valid and complete information by
Owen Dienye using the right methods/tools

CUSTOMER SUPPORT
REPRESENTATIVE
Lefke , Cyprus
CUSTOMER SERVICE REPRESENTATIVE Apr 2 0 2 0 - Mar 2 0 22

Orthodontics Experts, USA
[open contact info](look above in the "contact info" section)
https://www.linkedin.com/ . Using CRM systems to handle patient inquiries and
in/owen-dienye
customer bookings .
. Assist customers via phone calls and emails .

PROFILE . Manage large amounts of incoming phone calls
. Manage patient bookings and dental schedules .
A professional customer support . Identify and resolve patient disputes and claims against
representative with 5 years of the company.
experience in serving English speaking . Identify and assess customers ’ needs to achieve
customers satisfaction
. Build sustainable relationships and trust with customer
GENERAL SKILLS accounts through open and interactive communication
Proven customer . Provide accurate , valid and complete information by
using the right methods/tools
support experience or
experience as a Client
Service Representative CUSTOMER SERVICE REPRESENTATIVE
Track record of over- Terra Logistics. Aug 2 0 1 8 - Mar 2 0 2 0
achieving quota
. Assist customers via phone calls and emails .
. Strong phone contact . Resolve customer complaints concerning packages
handling skills and
remotely.
active listening
. Update company records based on completed tasks and
. Familiarity with CRM track customer fulfilment.
systems and practices . Working with CRM systems .
Customer orientation
and ability to
adapt/respond to EDUCATION HISTORY
different types of BSc. Electrical and Electronics Jun 2 0 2 3
characters Engineering
Excellent European University Of Lefke, Cyprus
communication and . Computer Programming: Python SQL , Java
presentation skills Information Science .
Ability to multi-task, . Networking.
prioritize, and manage . Operating Systems .
time effectively